Case Worker 20 Hours per Week

Salary FTE £27,336.53 pro rata’d at 20 hours per week £14,978.92 Fixed Term until 28th February 2027

Main Responsibilities

• To provide an effective information and advice service, for people to agreed organisational & Contractual standards and ensuring that all targets and outcomes are met.
• To deliver effective information and advice support via outreach and by telephone, email, virtually and home visits, where appropriate, in order to assist clients to maximise their income streams effectively and efficiently to meet their individual needs.
• To work effectively with the service commissioner and with DRC to provide high quality, impartial information and advice to clients that comply with organisational standards.
• To provide IAG casework to clients accessing the service.
• To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance.
• To establish and maintain strong contacts with other partners, and internal programmes, to maintain an effective information and resource bank to support clients.
• To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’ needs.
• To provide person-centred support across a range of presenting issues relating to housing, welfare, income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.
• To support the establishment and maintenance of external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.
• To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.
• To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, Board of Directors and funders.
• To provide information and feedback to the Team Leader and Service Manager and instigate improvements to existing services and the development of new additional services.
• To support the Team Leader to provide accurate and timely reports to DRC’s commissioners.
• To attend external meetings representing DRC and the IAG Team, feeding back to colleagues and Senior Managers as appropriate.
• To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
• To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
• To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.
• To undertake any other duties as and when required commensurate with the role.

The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.

Personal Specification

• Good standard of education including English & Maths - Essential
• NVQ 3 in Information, Advice and Guidance (IAG) or willingness to complete this within first 12 months of employment - Essential
• Degree or equivalent qualification - Desirable

Experience

• A minimum of 12 months’ experience working in an advice/support/legal setting with disabled people or other social excluded groups.
• Proven track record of advocating on behalf of excluded groups, supporting them to achieve positive outcomes in relation to housing, welfare, debt, personal budgets, health, employment, access to statutory services.
• Experience of caseload management, including developing and maintaining client case files.
• Experience of working in a multi-faceted role within a small organisation.
• Proven track record of meeting targets and working to deadlines.
• Proven track record of networking and undertaking outreach work.
• Previous experience of managing and supervising others.
• Proven track record of working with disabled people.
• Ability to speak Community languages.
• Excellent ICT skills and the confidence to use ICT Packages to coordinate events and communications and record beneficiary data.
• Awareness and understanding of equal opportunities.
• A clear understanding of the issues affecting disabled people and/or their families and carers.
• A good knowledge and understanding of housing, welfare benefits, personal budgets, education, health and social care legislation and its impact on the rights and entitlements of disabled people.
• A good knowledge and understanding of the support services available to the client group and referral processes to the statutory and non-statutory agencies.
• A good understanding of safeguarding procedures for vulnerable adults.
• Communicates clearly and is able to effectively remove barriers to communication.
• Excellent written and verbal communication skills.
• The ability to produce correspondence, reports and written documentation using Microsoft Word, Excel and Outlook.
• An understanding of the purpose of outcomes monitoring and project evaluation and the ability and willingness to capture outcomes data.
• Excellent time management skills with the ability to prioritise workload and effectively multi-task.
• Understanding of the Social Model of Disability.