Support Worker in Birmingham

MAIN RESPONSIBILITIES:

• To provide an effective information and advice service, for people to agreed organisational and contractual standards and ensuring that all targets and outcomes are met.
• To hold a caseload of up to 15 service users at any one time (up to 100 service users across the lifetime of the project depending on need and complexity).
• Provide tailored 1:1 support, ensuring all information is accessible and adapted to individual communication needs.
• To support service users to understand their rights, choices and options relating to menopause and hormonal health.
• To work in a safe, respectful and person-centred way enabling service users to feel comfortable and supported whilst building on their existing strengths.
• Co-design and deliver six menopause workshops (with support from Menopause Knowledge CIC) across BSol localities ensuring that they are inclusive, engaging and accessible for service users with learning disabilities and/or autism and those that support them.
• To forge and maintain strong working relationships with external specialist organisations with a focus on menopause, learning disabilities, autism and health.
• To closely liaise with professionals and service users' carers and partners to ensure ongoing coordinated support.
• To develop DRC’s information resources, and tools, and ensure these are kept up to date and that they are clear, accessible, inclusive and supportive of different communication and thinking needs.
• To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.
• To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, Board of Directors and funders.
• To provide information and feedback to the Team Leader and Service Manager and instigate improvements to existing services and the development of new additional services.
• To support the Team Leader to provide accurate and timely reports to DRC’s commissioners.
• To attend external meetings representing DRC and the IAG Team, feeding back to colleagues and Senior Managers as appropriate.
• To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
• To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
• To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.
• To undertake any other duties as and when required commensurate with the role.

Personal Specification:

• Good standard of education including English & Maths.
• NVQ 3 in Information, Advice and Guidance (IAG) or willingness to complete this within first 12 months of employment.
• A minimum of 12 months’ experience supporting people with learning disabilities and/or autism.
• A clear understanding of menopause and hormonal health.
• Experience of delivering workshops or group sessions.
• Experience of caseload management, including developing and maintaining client case files.
• Experience of working in a multi-faceted role within a small organisation.
• Proven track record of meeting targets and working to deadlines.
• Proven track record of networking and undertaking outreach work.
• Knowledge and experience of accessible communication methods.