At a Glance
- Tasks: Manage daily operations of the leisure centre and ensure a safe, welcoming environment.
- Company: Birmingham Community Leisure Trust promotes active lifestyles in a friendly community setting.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Join a dynamic team dedicated to promoting health and happiness for all.
- Why this job: Make a positive impact on your community while leading a passionate team.
- Qualifications: Experience in management or supervision in leisure, hospitality, or customer service.
The predicted salary is between 40582 - 49600 £ per year.
Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future.
What you'll do as a Duty Manager:
- Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard.
- Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme.
- Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements.
- Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed.
- Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work.
- Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre.
Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment.
Strong leadership and communication skills, with the ability to build trust and develop colleagues.
A calm and confident approach when managing challenging situations and emergencies.
A strong understanding of health and safety responsibilities and the importance of compliance.
Organised and proactive, with excellent time management skills and a commitment to delivering high standards.
Duty Manager in Birmingham employer: Birmingham Community Leisure Trust
Birmingham Community Leisure Trust is an excellent employer, offering a vibrant work culture that prioritises safety and community engagement. As a Duty Manager, you will benefit from opportunities for professional growth while contributing to a welcoming environment that enhances the well-being of local residents. With a focus on teamwork and continuous improvement, this role allows you to make a meaningful impact in the community while enjoying a supportive workplace.
Contact Details:
Birmingham Community Leisure Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Birmingham Community Leisure Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Birmingham Community Leisure Trust
Don't be shy about reaching out to Birmingham Community Leisure Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Birmingham Community Leisure Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Birmingham Community Leisure Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
