Band 4 Operational Team Lead - Birmingham Wheelchair Services

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Band 4 Operational Team Lead – Birmingham Wheelchair Services

NHS AfC: Band 4

Main area: Birmingham Wheelchair Service
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time – 37.5 hours per week
Job ref: 820-6812520-ASR

Site: West Midlands Rehab Centre
Town: Birmingham
Salary: £26,530 – £29,114 per annum
Salary period: Yearly
Closing: 08/01/2025 23:59
Interview date: 22/01/2025

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.***

An exciting opportunity has arisen for an Operational Team Lead to join the Birmingham Wheelchair Service team at West Midlands Rehabilitation Centre.

Working with both clinical and administrative staff, you will be leading a comprehensive administration team; you will be a focused and motivated individual with an eye for detail and the ability to work well under pressure. High levels of organisation skills and line management will be essential for this role with excellent IT skills. Highly competent using all Microsoft Packages.

This is a fast-paced role, where priorities can change daily. You will need to be able to adapt to changes whilst ensuring all needs of the service are met.

As part of this role, you will be required to liaise with patients, carers, and external agencies; the ability to remain calm and be empathetic when dealing with these queries, some of which will be from patients who have a range of complex disabilities, is essential.

Main duties of the job

1. Extensive Line Management and Leadership
2. Activity analysis and audit
3. Communication and listening
4. Highly competent using all Microsoft Packages
5. Prioritising and reactive to complex situations ensuring all service needs are met.

Working for our organisation

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people\’s homes, health centres, clinics, and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre, and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

Providing Operational Team Lead support for Birmingham Wheelchair Service. For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications / training

• Evidence of continuing professional development

Experience

• Relevant experience in a lead administrative or business support role
• Demonstrating ability to line manage a team
• Experience of using electronic financial tools system
• Experience of undertaking service audits
• Experience working in the NHS or public sector

Skills/knowledge

• Competent in advanced information technology systems: Word, Excel, Access, PowerPoint, Outlook
• Ability to understand competing financial elements of the service
• Proven ability to create, populate and maintain spreadsheets and databases
• Demonstrate a high level of accuracy and organisational skills
• Ability to prioritise workloads, meet deadlines and delegate when necessary
• Ability to communicate with a range of stakeholders
• Ability to generate high quality written correspondence and good presentation skills

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long-term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much as possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage/civil partnerships.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.***

Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN

Office hours: Monday to Friday: 8.30 am – 5.00 pm

Our patients and their carers and families are the reason we\’re here, so we want to hear your views about the Trust and our services.

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