Band 3 Team Administrator

The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their learning disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers., + Provide a meet and greet service to all who access the department ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors, maintaining a signing in/out book.

• To support the provision of a comprehensive administrative word processing service using Microsoft Office packages on a day to day basis, ie audio typing (digital and analogue), databases, spread sheets, email, fax, diary management, filing, scanning.

• Deal with routine correspondence, using own initiative and within the scope of the post. Producing typed routine and non-routine letters reports, agenda’s and minutes to a high standard as requested by managers and clinicians.

• Undertake data input as required on appropriate information systems.

• Type clinical correspondence as required and requested by Team Administrators, Managers and Clinicians.

• Provide support with the patient pathway process as per the electronic patient record system (Rio), as and when required eg referrals, clinical coding, appointments, domiciliary visits, questionnaires, assessments/clinic lists, prescription. Notify manager/clinician of potential or real delays for a patient in the pathway particularly with regard to the RTT status., The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their learning disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.

The post holder will provide a high level administrative and business support on a day-to-day basis, contributing to the efficient and effective running of all administrative and office systems, adhering to Standard Operating Procedures, where appropriate, within the Learning Disabilities Service.

This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative. This role is demanding; applicants will be self-motivated and must enjoy working within a multi-disciplinary team and have the ability to relate to our service users, carers, parents and members of the public. The post holder will provide a high level of administrative on a day-to-day basis complemented by excellent organizational and communication skills. The successful candidate will have a good working knowledge of electronic systems including Rio.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements

• Attractive relocation payment if you relocate to the local area.

• Discounts for local and national retailers

• Dedicated well-being services for all employees

• Flexible working where possible