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- Tasks: Join our IT team to support and manage IT assets for students and staff.
- Company: Birmingham City University, a vibrant and innovative educational institution.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in the tech experience of students and staff.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
The predicted salary is between 29300 - 32500 £ per year.
We have an exciting opportunity for a Support Analyst to join our IT Asset Management and Configuration team. The position will play a crucial role in the delivery of high-quality customer-focused services to staff and student IT devices.
As a member of the Asset Management and Configuration Team, you will be responsible for ensuring all IT assets are tagged and recorded on the IT Asset Register. You will also be responsible for updating and maintaining accurate asset records.
The role will be responsible for configuring devices that relate to the IT desktop service, following the standard configuration procedures, which includes the deployment of the operating system and imaging of devices.
- Responsible for assisting with the efficient running of the lifecycle of IT Assets
- Responsible for the receipt of IT assets and peripherals, capturing and recording information on our asset management system
- Responsible for configuring devices such as laptops, desktops, mobile and apple devices
- Preparation of stock reports on assets and peripherals to ensure there is adequate supply available for the smooth running of our services
- Manage the disposal of IT assets securely in line with our compliance standard policy
- Work collaboratively with our wider IT team and liaise with them as and when required
- Support for completion of site audits to ensure that the asset register is accurate
- Checking and recording the return of leavers equipment
- Assist with testing of new build images for devices with our wider IT teams
- Produce, review, and maintain process documents
- Ensure service request tickets are updated in a timely manner
- Coach and mentor other team members
- Follow university health and safety policies and procedures
- This role will involve lifting and moving of IT equipment via trolleys/cages which is an essential part of the job - individual IT assets can weigh up to 10kg
- Contribute to making suggestions on improvements to our services
- Good organisational and time management skills are essential
Please note the responsibilities of the role may vary depending on business needs and requirements so flexibility is essential.
Professional qualification such as ITIL Foundation v4 desirable.
Experience of using a ticketing system is preferable.
Experience in working in an IT refresh environment.
Experience of working in a highly customer-focused role.
Strong IT skills including Microsoft Office is essential.
Strong communication skills with the ability to persuade, influence and negotiate.
IT Support Analyst in Parkside employer: BIRMINGHAM CITY UNIVERSITY
Contact Detail:
BIRMINGHAM CITY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Parkside
✨Tip Number 1
Network like a pro! Reach out to current employees at Birmingham City University or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific tech issues or customer queries. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. We love candidates who are genuinely excited about technology and helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Support Analyst in Parkside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Analyst role. Highlight your relevant experience, especially in asset management and customer service, to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your IT skills! Mention your experience with ticketing systems, device configuration, and any ITIL qualifications. We want to see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at BIRMINGHAM CITY UNIVERSITY
✨Know Your IT Assets
Before the interview, brush up on your knowledge of IT asset management. Familiarise yourself with common practices, such as tagging and recording assets, and be ready to discuss how you would ensure accurate records. This shows that you understand the role's responsibilities and are prepared to contribute from day one.
✨Demonstrate Customer Focus
Since this role is highly customer-focused, think of examples from your past experiences where you provided excellent support. Be ready to share specific situations where you resolved issues or improved service delivery, highlighting your communication skills and ability to work collaboratively.
✨Prepare for Technical Questions
Expect technical questions related to configuring devices and using ticketing systems. Review the standard configuration procedures and be prepared to explain your approach to deploying operating systems and imaging devices. This will demonstrate your technical competence and readiness for the role.
✨Show Your Organisational Skills
The job requires strong organisational and time management skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a busy IT environment. You might even want to bring a brief example of a time when you successfully managed multiple responsibilities at once.
