At a Glance
- Tasks: Provide top-notch IT support and customer service across the university.
- Company: Join Birmingham City University's dynamic IT Department.
- Benefits: Starting salary of £28,287 with progression opportunities and a supportive work environment.
- Other info: 15-month fixed-term positions with excellent team collaboration and growth potential.
- Why this job: Kickstart your IT career while making a real difference for students and staff.
- Qualifications: Relevant degree and strong communication skills are essential.
The predicted salary is between 22887 - 32006 £ per year.
The IT Department at Birmingham City University is seeking to appoint graduates for 15-month fixed-term positions. The role is for 10 full-time, 15-month fixed-term positions. The successful candidates will have completed a relevant degree at Birmingham City University.
The full-time starting salary is normally £28,287.00 per annum, with progression available in post to £32,006.00 per annum. Grade: C.
Responsibilities- Provide a high-quality customer service experience across a range of service points, including the central Service Desk and physical helpdesks across the University, either face to face, by telephone, email, or any other designated support channel.
- Capture and accurately record incidents and service requests as they are raised by customers, using clear language and customer empathy.
- Deliver standard first-line fixes for issues around account management, standard software installation, and initial diagnostics, as well as any other documented fixes made available by the IT Team Leader.
- Where applicable, follow up with customers and manage calls within the ITSM system to ensure that incidents and service requests do not breach service level agreements.
- Provide proactive maintenance support for equipment across the home site, including support for the laptop loan service and Audio Visual equipment in teaching rooms.
- Liaise with the Desktop Service team to ensure that IT asset changes are recorded accurately.
- Liaise with, and work in collaboration with, colleagues across IT to deliver a high-quality customer service experience to students and staff with incidents or requests.
- Engage with the IT Academy including attendance and contributing at regular meetings, and the mentoring support provided.
Strong technical, communication, problem solving and presentation skills will be advantageous for this role. The role requires on-site work with students, staff, and other users of University buildings, and day-to-day IT support responsibilities.
Additional information- 10 x full-time, 15 month fixed-term positions. This role will join an established team and play a major part in supporting customers across faculties and professional service staff at our City Centre and City South campuses.
- The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesHigher Education
ContactFor more information or to book a consultation, please email: graduatecareers@bcu.ac.uk
Grow Your Own IT Graduate Technician in Birmingham employer: BIRMINGHAM CITY UNIVERSITY
Birmingham City University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. As part of the IT Department, you will have the opportunity to engage with a diverse community while receiving competitive salaries and benefits, including access to the Local Government Pension Scheme. The university's commitment to high-quality customer service and professional development ensures that you will gain valuable experience and skills in a dynamic higher education setting.
Contact Details:
BIRMINGHAM CITY UNIVERSITY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Grow Your Own IT Graduate Technician in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BIRMINGHAM CITY UNIVERSITY values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BIRMINGHAM CITY UNIVERSITY might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BIRMINGHAM CITY UNIVERSITY!
✨Direct Apply to BIRMINGHAM CITY UNIVERSITY
Let's not forget to apply directly through the BIRMINGHAM CITY UNIVERSITY website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Grow Your Own IT Graduate Technician in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BIRMINGHAM CITY UNIVERSITY.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BIRMINGHAM CITY UNIVERSITY. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BIRMINGHAM CITY UNIVERSITY
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
