At a Glance
- Tasks: Manage e-Resources and serials, ensuring smooth operations and enhancing user experience.
- Company: Join Birmingham City University's Library & Learning Resources team, known for its inclusive culture.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real difference in supporting learning and research while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or finance are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Library and Learning Resources are looking to appoint a highly motivated, team orientated, and customer-focused individual as an e-Resources and Serials Specialist to our recently formed e-Resources and Serials Team. Based within the wider Content and Open Research team, you will also have the opportunity to collaborate closely with colleagues from the other composite teams including Inter-Library Loans, Open Access, and Reading Resources. As a member of the e-Resources and Serials team, you will play an essential role as our new team learns together to develop and review our procedures and workflows so that we can successfully manage the complete lifecycle of e-Resources and serials, purchased as subscriptions and in perpetuity, to support learning, teaching, and research.
For 2025-2026, the new academic year, our focus to support delivery of the Library & Learning Resources strategy will include:
- Managing supplier support calls in our integrated library system.
- Developing purchasing criteria for Artificial Intelligence content.
- Enhancing e-Resources and serials through promotion and communication.
- Tracking, mapping, and reviewing our subscriptions calendar.
Key Responsibilities
- Contribute to the ordering, claiming, receipting, renewals and cancellations of e-Resources and serials.
- Harvest and interpret usage data for e-Resources and serials.
- Contribute to the management of licences for e-Resources and serials.
- Manage and audit e-Resources and serials in our integrated library system and discovery tools.
- Support the development and maintenance of authentication for e-Resources and serials.
- Contribute to the promotion of e-Resources and serials.
- Troubleshoot enquiries for e-Resources and serials.
- Attend internal meetings with other University departments and external meetings with suppliers and networks.
- Contribute to the development of processes and workflows, and delivery of projects relating to e-Resource and serials.
You will have excellent communication and presentation skills, experience of working in a customer-focused environment, experience of ordering and finance, commitment to service development and continuous improvement, ability to work independently and as part of a team, excellent organisational skills, including ability to plan own work and that of others and experience of working positively with internal departments and suppliers.
About Library And Learning Resources
Library & Learning Resources (L&LR) is committed to creating a safe, welcoming, and inclusive environment with the goal of inspiring student success, enhancing staff productivity, and promoting well-being. Recognised with the Customer Service Excellence Award, the library service offers a vast array of resources, including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City University\\\'s academic and business objectives to effectively support the university community.
Library & Learning Resources strategy - https://www.bcu.ac.uk/library/our-libraries/library-strategy
For further information please contact Stuart Purchase, e-Resources and Serials Team Leader at Stuart.Purchase@bcu.ac.uk.
Please click the below link to download the Job Description:
Job Description
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.
e-Resources & Serials Specialist in Birmingham employer: BIRMINGHAM CITY UNIVERSITY
Birmingham City University offers a dynamic and supportive work environment for the e-Resources & Serials Specialist role, fostering collaboration within a diverse team dedicated to enhancing learning and research. Employees benefit from a commitment to professional development, a culture of continuous improvement, and access to extensive resources across multiple library locations, all while contributing to a service recognised for its excellence in customer care.
Contact Details:
BIRMINGHAM CITY UNIVERSITY Recruitment Team
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