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For Companies At a Glance
- Tasks: Manage e-Resources and serials, ensuring smooth operations and enhancing user experience.
- Company: Join Birmingham City University's Library & Learning Resources team, known for its inclusive culture.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in supporting learning and research while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or finance are essential.
- Other info: Be part of a dynamic team focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Library and Learning Resources are looking to appoint a highly motivated, team orientated, and customer-focused individual as an e-Resources and Serials Specialist to our recently formed e-Resources and Serials Team. Based within the wider Content and Open Research team, you will also have the opportunity to collaborate closely with colleagues from the other composite teams including Inter-Library Loans, Open Access, and Reading Resources. As a member of the e-Resources and Serials team, you will play an essential role as our new team learns together to develop and review our procedures and workflows so that we can successfully manage the complete lifecycle of e-Resources and serials, purchased as subscriptions and in perpetuity, to support learning, teaching, and research.
For 2025-2026, the new academic year, our focus to support delivery of the Library & Learning Resources strategy will include:
- Managing supplier support calls in our integrated library system.
- Developing purchasing criteria for Artificial Intelligence content.
- Enhancing e-Resources and serials through promotion and communication.
- Tracking, mapping, and reviewing our subscriptions calendar.
Key Responsibilities
- Contribute to the ordering, claiming, receipting, renewals and cancellations of e-Resources and serials.
- Harvest and interpret usage data for e-Resources and serials.
- Contribute to the management of licences for e-Resources and serials.
- Manage and audit e-Resources and serials in our integrated library system and discovery tools.
- Support the development and maintenance of authentication for e-Resources and serials.
- Contribute to the promotion of e-Resources and serials.
- Troubleshoot enquiries for e-Resources and serials.
- Attend internal meetings with other University departments and external meetings with suppliers and networks.
- Contribute to the development of processes and workflows, and delivery of projects relating to e-Resource and serials.
You will have excellent communication and presentation skills, experience of working in a customer-focused environment, experience of ordering and finance, commitment to service development and continuous improvement, ability to work independently and as part of a team, excellent organisational skills, including ability to plan own work and that of others and experience of working positively with internal departments and suppliers.
About Library And Learning Resources
Library & Learning Resources (L&LR) is committed to creating a safe, welcoming, and inclusive environment with the goal of inspiring student success, enhancing staff productivity, and promoting well-being. Recognised with the Customer Service Excellence Award, the library service offers a vast array of resources, including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City University\\\’s academic and business objectives to effectively support the university community.
Library & Learning Resources strategy – https://www.bcu.ac.uk/library/our-libraries/library-strategy
For further information please contact Stuart Purchase, e-Resources and Serials Team Leader at Stuart.Purchase@bcu.ac.uk.
Please click the below link to download the Job Description:
Job Description
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.
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e-Resources & Serials Specialist employer: BIRMINGHAM CITY UNIVERSITY
Contact Detail:
BIRMINGHAM CITY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land e-Resources & Serials Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees in the e-Resources and Serials Team or related departments. A friendly chat can give you insider info and might just put your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of e-Resources and serials management. Show us you’re not just a candidate, but someone who’s genuinely passionate about enhancing library services and supporting learning.
✨Tip Number 3
Don’t forget to showcase your customer service skills! We want to see how you’ve handled inquiries or issues in the past. Share specific examples that highlight your problem-solving abilities and commitment to service excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the Library & Learning Resources strategy.
We think you need these skills to ace e-Resources & Serials Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with e-Resources and serials. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant achievements!
Show Your Team Spirit: Since we’re all about collaboration, emphasise your ability to work in a team. Share examples of how you’ve successfully collaborated with others in previous roles, especially in customer-focused environments.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BIRMINGHAM CITY UNIVERSITY
✨Know Your e-Resources
Before the interview, dive deep into the world of e-resources and serials. Familiarise yourself with the latest trends, tools, and technologies in the field. Being able to discuss specific examples or recent developments will show your passion and expertise.
✨Showcase Your Customer Focus
Since this role is customer-oriented, prepare to share examples of how you've successfully handled customer inquiries or improved service delivery in previous roles. Highlighting your communication skills and ability to work collaboratively will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to bring up specific tools or methods you use for tracking projects or subscriptions. This will illustrate your ability to contribute effectively to the team’s workflow.
✨Engage with the Team Spirit
This position requires teamwork, so express your enthusiasm for collaboration. Prepare to talk about past experiences where you worked closely with others, especially in a library or educational setting. Showing that you can thrive in a team environment will be key.
