Web Manager in Birmingham

We are seeking a Web Manager to join our Marketing, Recruitment and Communications team, leading the delivery, coordination and continuous improvement of the University’s web estate. In this role, you will oversee the operational management of web content across the BCU website and associated platforms, ensuring information is accurate, accessible, compliant and user-focused. You will play a key role in presenting the University’s course portfolio effectively to prospective students, while driving improvements in content, structure and user experience. Leading a team of Web Officers, you will plan and prioritise web activity across the academic year. Working closely with colleagues across the University, you will ensure the website supports student recruitment, meets regulatory requirements and aligns with institutional priorities.

Key Responsibilities

• Lead, manage and develop a team of Web Officers
• Plan and coordinate web activity across the recruitment cycle, including course updates, launches and key student recruitment milestones
• Ensure accurate, consistent and compliant course information across all internal and external platforms
• Oversee the management and prioritisation of web updates, ensuring content is delivered to agreed standards and continuously reviewed for improvement
• Maintain high-quality web content across the University, ensuring it is current, accessible and aligned to governance, brand and user experience standards
• Work with internal teams to improve website structure, navigation and overall user experience
• Ensure robust governance and quality assurance processes are in place to improve the accuracy, compliance and effectiveness of web content
• Identify opportunities for improvement and innovation, using insight, sector knowledge and stakeholder engagement to enhance the website and support recruitment activity

Qualifications and Experience

• Significant experience of managing and maintaining web content across digital platforms, including CMS use, copy and page structure
• Excellent written and verbal communication skills, with the ability to create clear, engaging content for prospective student audiences
• Experience of managing staff and coordinating workloads to deliver high performance
• Experience of planning and managing projects, processes or operational activity involving multiple stakeholders and deadlines
• Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes
• Good IT skills, including Microsoft Office and experience of CMS and CRM systems
• Strong understanding of digital content standards, including accessibility, compliance, data protection and brand requirements
• Experience of working in higher education, public sector or a similarly complex environment
• Knowledge of digital trends and best practices within higher education or the commercial sector
• Basic graphic design or visual content skills relevant to web page presentation

Benefits

• Work–life balance – Generous leave and hybrid working (role dependent)
• Career development – Opportunities to grow, develop and progress your career
• Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits
• Inclusive culture – A supportive, diverse environment where everyone belongs

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.