Student Casework Co-ordinator - 12-month maternity cover contract in Birmingham

Department: Student Services

Location: City Centre Campus / City South Campus

Salary: £32,006 to £35,331 per annum

Contract: 12‑month maternity cover

Post Type: Full Time

Release Date: 12 June 2026

Closing Date: 23.59 hours BST on Monday 29 June 2026

Reference: S126023

Role Summary

We are seeking a Student Casework Coordinator to join our Student Governance team, supporting the delivery of high‑quality services across the University.

In this role, you will work closely with colleagues within Student Governance and across the wider University, particularly for schools that come under Health, Education and Life Sciences, to administer the following University procedures:

• Academic Misconduct
• Student Disciplinary (Non‑Academic)
• Fitness to Practise
• Academic Appeals
• Student Complaints
• Extenuating Circumstances

For this role you will be based in our City South campus in Edgbaston. There may be requirements to attend the City Centre campus for work and training purposes.

Key Responsibilities

• Maintain systems to effectively manage student casework administration.
• Review, establish and manage systems and record keeping ensuring information is accessible and retained in an appropriate manner which complies with University standards.
• Maintain comprehensive, accurate and up to date case files and records of cases in progress and closed in order to provide accurate updates and reports to senior colleagues.
• Research, prepare and present information on own initiative as needed.
• Provide clear and concise summaries of cases to the Student Casework Manager, making recommendations as appropriate.
• Proactively organise a schedule of meetings and panel hearings to deal with cases, dealing with availability issues and balancing competing priorities to ensure deadlines are met.
• Support panel hearings, committees, casework activities and other formal and informal meetings.
• Collate information, prepare papers and reports, maintain confidential records and produce minutes as necessary.
• Develop and maintain detailed understanding of University Regulations, particularly academic regulations and procedures relating to student casework and apply these confidently.
• Ensure that administrative and casework processes are compliant, advising students and colleagues as necessary.
• Contribute to the development and delivery of University procedures administered by the team.
• Deal with a full range of enquiries about student casework matters.
• Prioritise issues effectively and identify matters of serious concern.
• Ensure urgent, complex or serious matters are dealt with promptly and escalated where appropriate.

Essential Requirements

• First degree or equivalent is essential.
• Significant experience in a similar administrative role, including casework management preferably within higher education.
• A self‑managing work style with the ability to prioritise, manage competing priorities and meet deadlines.
• Sound written and oral communication skills with a wide variety of audiences.
• Good IT skills including MS Office suite, email and internet.
• Understanding of information governance.
• Ability to deal with sensitive information and to maintain confidentiality at all times.

Desirable Requirements

• Understanding of student experience issues.

Benefits

• Work‑life balance – Generous leave and hybrid working (role dependent).
• Career development – Opportunities to grow, develop and progress your career.
• Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

Visa Sponsorship

This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

Contact

Please contact Narinder Garcha at Narinder.Garcha@bcu.ac.uk for an informal discussion about the role.