Programme Administrators - 12-month fixed term contract, and 18-month fixed term contract mater[...] in Birmingham

Programme Administrators - 12-month fixed term contract, and 18-month fixed term contract maternity cover

Department: Student and Programme Administration. Location: City Centre Campus (Millennium Point). Salary: £28,287 – £32,006 per annum. Contract: 12‑month fixed term contract; 18‑month fixed term maternity cover.

Please note: Transitional pay points within Grades C will be removed from 01 August 2026. Appointments made on or after this date will be to the relevant substantive pay point within the grade. Where an appointment is made to a transitional pay point before 01 August 2026, salary will automatically move to the relevant substantive pay point within the grade from 01 August 2026.

Role Summary

We are seeking Programme Administrators to join our Student and Programme Administration Team on a 12‑month fixed term contract, and 18‑month fixed term maternity cover, supporting delivery of high‑quality services across the University. In this role you will support the administration of academic programmes in line with agreed university regulations, policies and service standards, ensuring programmes adheres to institutional strategy.

Key Responsibilities

• Provide comprehensive administrative support across the academic lifecycle, in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally and promptly to enquiries from students, academic staff and other colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation and communication of results.
• Support the administration of programme changes, withdrawals, interruptions and transfers.
• Provide administrative support for programme‑related meetings, including minute‑taking and preparation of documentation.
• Contribute to the implementation of standardised processes across programmes, ensuring consistency and efficiency.
• Work collaboratively with other administrators across the institution to share knowledge and best practice.
• Assist with the collection and processing of student engagement and attendance data.
• Support key university events such as enrolment, graduation, open days and clearing as required.

Qualifications

• Experience of working in a busy administrative role.
• Skills in organising and prioritising workloads effectively to meet deadlines.
• Experience of using digital systems to manage data and records.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Experience of responding to enquiries in a professional manner.
• A commitment to delivering excellent service to students and staff.
• Experience working in higher or further education.
• Familiarity with student records systems or virtual learning environments.
• Understanding of key stages in the student lifecycle.

Benefits

• Work–life balance – generous leave and hybrid working (role dependent).
• Career development – opportunities to grow, develop and progress your career.
• Reward and wellbeing – competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture – a supportive, diverse environment where everyone belongs.

This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.