At a Glance
- Tasks: Support course administration and maintain student records while creating a welcoming environment.
- Company: Birmingham City University, committed to equality, diversity, and inclusivity.
- Benefits: Flexible part-time hours, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team at a university with a rich heritage of innovation.
- Why this job: Make a real difference in students' lives while developing your administrative skills.
- Qualifications: Strong organisational skills, IT proficiency, and experience in customer service.
The predicted salary is between 22600 - 25600 £ per year.
Department: Student and Programme Administration
Location: City South Campus
Salary: £28,287 to £32,006 per annum pro rata
Contract: 12-month fixed term
Hours: 15 hours per week (flexible on days)
Grade: C
About the Role
Reporting to the Programme Administration Lead, the Programme Administrator will work closely with colleagues in the Student Support Centres, the Directorate, wider University services, academics, and students to ensure the delivery of a consistent and high-quality administrative service. This varied role involves supporting course, module, and student record maintenance and review, while also helping to create a welcoming and supportive environment for students. Working collaboratively with other team members, triaging student and staff queries to deliver a professional, "right first time" service. You will provide efficient and effective administrative support across a wide range of course administration activities, ensuring the seamless delivery of student services across the school. This includes managing a portfolio of undergraduate and postgraduate courses and modules, maintaining accurate student records, and supporting students and colleagues throughout the full student lifecycle, from enrolment to graduation.
About You
You will be an organised and detail-oriented individual with strong administrative experience and a passion for providing excellent service. You will have:
- A high level of literacy and numeracy.
- Excellent IT skills, including advanced use of web-based systems and Microsoft Word, Excel, and PowerPoint.
- Experience delivering high-quality customer service in a complex or fast-paced environment.
- Proven ability to maintain accurate records and handle complex information.
- Strong communication skills, with the ability to clearly explain policies and procedures to students and staff.
- The ability to manage your own workload and meet deadlines effectively.
This role will be based at our Seacole Building, City South Campus.
Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants. The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.
Employer Description
At the heart of our Strategy for 2030 and beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society. Located in the centre of the UK's second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design. Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds its expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.
Programme Administrator in Birmingham employer: Birmingham City University
Birmingham City University is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth within the educational sector, all while contributing to meaningful initiatives that enhance learner analytics in a vibrant city like Birmingham.
Contact Details:
Birmingham City University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the university or in similar roles. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture!
✨Tip Number 3
Practice common interview questions with a mate. This helps us articulate our experience and skills clearly, especially how they relate to providing excellent student support.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Programme Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Programme Administrator role. We want to see how you can contribute to our mission of delivering a high-quality administrative service.
Show Off Your IT Skills:Since this role requires excellent IT skills, don’t forget to mention your experience with web-based systems and Microsoft Office. We love seeing candidates who are tech-savvy and can handle complex information with ease!
Highlight Customer Service Experience:We’re looking for someone with a knack for providing top-notch customer service. Share examples from your past roles where you’ve successfully managed queries or supported students and staff in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham City University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Programme Administrator role. Familiarise yourself with the key responsibilities like course administration and student record maintenance. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-quality customer service, prepare examples from your past experiences where you’ve successfully handled queries or provided support. Highlight your ability to communicate clearly and effectively, as this is crucial in a student-facing position.
✨Demonstrate Your Organisational Skills
Being organised is key for a Programme Administrator. Think of specific instances where you managed multiple tasks or deadlines effectively. You could even bring a planner or digital tool to show how you keep track of your workload—this can impress the interviewers!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
