Partnership Administration Lead in Birmingham

Department: Student and Programme Administration

Location: City Centre Campus (Millennium Point)

Salary: £38,050 to £44,131 per annum

Post Type: Permanent, Full Time

About Birmingham City University:

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Role Summary:

We are seeking a Partnerships Administration Lead to join our Student and Programme Administration team within the Directorate of Student and Academic Services, supporting the delivery of high-quality services across the University. In this role, you will lead the operational delivery of administrative services for the University's global and domestic partnership provision, ensuring services are delivered efficiently, accurately and in accordance with University regulations, collaborative agreements and service standards.

Key Responsibilities:

• Lead the administrative delivery of the University's global and domestic partnership provision, ensuring compliance with partnership agreements, academic regulations and institutional policies.
• Manage and develop a specialist team responsible for partnership administration, aligning resources with partnership requirements and student recruitment, while ensuring processes are documented and staff are appropriately trained.
• Act as the operational expert for partnership provision across Schools, fostering effective communication between teams, academic colleagues, Global Partnerships and external partner organisations.
• Lead the continuous review and improvement of systems and processes to ensure the accuracy, integrity and timeliness of partnership student data within the University's student records system (SITS:Vision).
• Ensure key student administration activities, including enrolment, module registration, assessment and progression, are delivered accurately and within agreed timescales.
• Act as the principal operational contact for external partners and academic colleagues, building strong collaborative relationships to support programme delivery.
• Monitor service performance and quality, ensuring compliance with University procedures, service standards and partnership requirements.
• Provide day-to-day leadership, supervision and development for team members, supporting continuous improvement and a high-performing team culture.
• Manage the allocation of work across the team, ensuring workloads are balanced, deadlines are achieved and operational issues are escalated where appropriate.

Experience:

• Experience of managing a team within a busy administrative environment.
• Experience of delivering programme or student administration services within a higher education setting.
• Excellent organisational skills with the ability to prioritise workloads, manage competing demands and meet deadlines.
• Experience of building productive working relationships across departments and professional services.
• Knowledge of administrative processes that support the student lifecycle.
• Strong attention to detail and commitment to maintaining accurate student records.
• Ability to identify solutions and respond effectively to operational challenges within a complex environment.
• Experience of using student records systems or other digital systems to support programme administration.
• Familiarity with higher education regulations and academic programme structures.
• Experience of working with external stakeholders.
• Experience of coaching, mentoring or developing colleagues within a team.

Further Information:

If you are excited by the opportunity to help shape the future of partnership programme administration and contribute to an outstanding experience for our students and partners, we would love to hear from you. For an informal discussion about the role, please contact Nina Amos.

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria.

Equality, Diversity & Inclusion:

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations.

Disability Confident Employer:

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.