Library Advisor - Permanent, part-time role for 18.5 hours per week in Birmingham

We are seeking a Library Experience Advisor to join the Library and Learning Resources team, supporting the delivery of high-quality services across the University. This is a permanent, part-time role for 18.5 hours per week. In this role, you will serve as the first point of contact for all library-related enquiries and play a crucial role in student and staff support. You will interact with library users to provide help and information, manage library stock, and monitor the usage of library spaces, working closely with L&LR to ensure services are efficient, compliant, and aligned to University priorities.

Key Responsibilities

• Supporting library users to access both physical and virtual resources, specialist stock and collections, and signposting to other university services
• Maintaining library collections by shelving, shelf tidying, and participating in stock management projects
• Monitoring library spaces by roving to ensure they are well maintained and conducive to learning
• Undertaking administrative tasks to fulfil resource requests and keeping accurate records of library usage
• Exhibiting excellent communication and interpersonal skills with the ability to communicate effectively with a range of stakeholders in person, by telephone, and in writing
• Proving experience in the delivery of high-quality customer services
• Showing a commitment to the provision of high-quality customer care which not only meets but exceeds customer expectations
• Demonstrating a high degree of organisational ability and excellent timekeeping
• Approaching work methodically with good attention to detail
• Demonstrating initiative, problem solving and decision making
• Displaying effective collaborative working with a range of colleagues and stakeholders
• Adapting to environmental change
• Maintaining good digital literacy, using word processing, spreadsheet, and communication applications such as MS Word, Excel, Outlook, Teams, and being willing to learn new tools and technologies relevant to the role
• Taking a collaborative approach to team working, with a strong commitment to sharing CPD
• Working collaboratively in a diverse and inclusive environment and committing to reflective practice, open communication, and constructive feedback and challenge
• Having experience of working in a library and of outreach or promotional activities
• Being aware of the library’s diverse collections across sites

Benefits

• Career development – opportunities to grow, develop and progress your career
• Reward and wellbeing – competitive pay, pension, wellbeing support and staff benefits
• Inclusive culture – a supportive, diverse environment where everyone belongs

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these values in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview. This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.