Library Advisor - Grow Your Own Graduate Programme - 2024/25 and 2025/26 in Birmingham

This vacancy is open exclusively to graduates of Birmingham City University from the 2024/25 and 2025/26 academic years. To be eligible, you must have completed your course (or be due to complete your course) between 1 August 2024 and 31 July 2026, and you must no longer be studying.

As you are applying for a role as part of the Grow Your Own Graduate Programme, you should contact a member of the Careers and Student Opportunities team to receive support with the application process and ensure the best chance of success.

Role Summary

We are seeking a Library Experience Advisor to join the Library and Learning Resources team, supporting the delivery of high-quality services across the University. In this role, you will serve as the first point of contact for all library-related enquiries and play a crucial role in student and staff support.

Key Responsibilities

• Supporting library users to access both physical and virtual resources, specialist stock and collections, and signposting to other university services.
• Maintaining library collections by shelving, shelf tidying, and participating in stock management projects.
• Monitoring library spaces by roving to ensure they are well maintained and conducive to learning.
• Undertaking administrative tasks to fulfil resource requests and keeping accurate records of library usage.

Requirements

• Excellent communication and interpersonal skills with the ability to communicate effectively with a range of stakeholders in person, by telephone, and in writing.
• Proven experience in the delivery of high-quality customer services.
• A commitment to the provision of high-quality customer care which not only meets but exceeds customer expectations.
• A high degree of organisational ability and excellent timekeeping.
• A methodical approach to work with good attention to detail.
• The ability to demonstrate initiative, problem solving and decision making.
• Demonstrate effective collaborative working with a range of colleagues and stakeholders.
• The ability to cope with environmental change.
• Good digital literacy, being able to use word processing, spreadsheet, and communication applications, e.g. MS Word, Excel, Outlook, Teams, and willingness to learn and explore new tools and technologies relevant to the role.
• Collaborative approach to team working, with strong commitment to sharing CPD.
• Demonstrated ability to work collaboratively in a diverse and inclusive environment and commitment to reflective practice, open communication, and constructive feedback and challenge.
• Experience of working in a library and of outreach or promotional activities.
• Awareness of the library’s diverse collections across sites.

Benefits

• Career development – Opportunities to grow, develop and progress your career.
• Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.