IT Training Officer in Birmingham

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential. By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking an IT Training Officer to join our IT Training Team, supporting the delivery of high-quality training and learning resources across the University. The IT Training Team oversees the University's IT Training Strategy and IT Academy, supporting staff, students and graduates to develop the digital and technical skills they need to succeed. In this role, you will focus on training and supporting staff and students across key student systems, including student records systems (SITS), Timetabling, Placements and Apprenticeships. You will develop a detailed understanding of student system processes and use this knowledge to design and deliver engaging training through a range of approaches, including eLearning, virtual classrooms, self-assessment, peer-assisted learning and simulation. You will also contribute to the successful implementation of new and enhanced University systems through effective training plans and resources.

Key Responsibilities

• Train staff and students in University systems, IT knowledge, techniques and skills using appropriate methods and resources aligned to the IT Training Strategy.
• Contribute to the development of training plans and resources to support the successful implementation of new and enhanced University systems.
• Design, create, review and maintain engaging online, digital and supporting training materials and documentation.
• Carry out training needs analysis and use feedback and evaluation to improve training content and delivery.
• Contribute to IT projects through the development and delivery of effective training plans and support the maintenance of staff training records.
• Provide detailed instruction and respond to staff and student queries through the IT Service Desk, while adhering to ITIL best practice across incident, problem and change management.

Qualifications and Experience

• Educated to bachelor degree level or equivalent, or holds a relevant professional qualification.
• Experience of providing support for teaching, instruction and training activities.
• Experience of creating and delivering effective learning and development content.
• Experience of developing eLearning or digital learning resources.
• Proficiency in Adobe Creative Cloud and Microsoft Office applications.
• Good communication skills, with the ability to enthuse, persuade and influence a range of audiences.
• Knowledge and experience of tools, techniques and support services used within a training environment.
• Knowledge of information-gathering methods, tools and techniques and their appropriate application.
• Experience of delivering effective presentations and managing your own time effectively.
• Experience of delivering training within a higher education or complex organisational environment.
• Experience of working with student systems or other business-critical systems.
• Knowledge of ITIL practices and experience of working within an IT service environment.

Further Information

If you are passionate about learning, digital skills and helping others get the most from technology, this is an exciting opportunity to join our IT Training Team and play a key role in supporting staff and students across the University. Interviews for this role are scheduled to take place on 30 September 2026.

Work–life balance – Generous leave and hybrid working (role dependent).

Career development – Opportunities to grow, develop and progress your career.

Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.

Inclusive culture – A supportive, diverse environment where everyone belongs.

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.