At a Glance
- Tasks: Assist with facilities management and deliver exceptional customer service across multiple campus sites.
- Company: Birmingham City University, a vibrant institution with a diverse student body.
- Benefits: Enjoy 40 days annual leave, a competitive pension scheme, and wellbeing support.
- Other info: Opportunities for personal and professional development in a diverse workplace.
- Why this job: Join a dynamic team and make a real difference in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22666 - 28995 £ per year.
The Estates and Facilities department at Birmingham City University is seeking a dedicated and proactive Facilities Assistant to join our team. Based across our multiple campus sites in Birmingham City Centre, you will work closely with a facilities Supervisor, bringing a professional, flexible, and enthusiastic approach to delivering exceptional customer service and facilities management support. Our aim is to uphold the university’s core values through efficient and effective service delivery.
Key Responsibilities
- Respond to soft facilities service requests through the Estates and Facilities Helpdesk.
- Perform general porterage tasks, first-line repairs, and fault reporting.
- Manage room layouts and assist with light replacements.
- Oversee periodic high-level activities.
Furniture Layout and Support
- Ensure furniture arrangements in teaching spaces, exam rooms, and event venues meet customer specifications.
- Inspect equipment and address any maintenance issues.
Repairs and Emergency Assistance
- Handle frontline repairs, including issues such as toilet blockages, water leaks, heating, ventilation, and lighting failures.
- Assist with building incidents and emergencies as required.
Safety and Compliance
- Conduct weekly fire alarm tests and maintain accurate records.
- Perform daily, weekly, and monthly building inspections to ensure health and safety and environmental compliance.
Customer Interaction
- Report repairs and maintenance requests through the Estates and Facilities Helpdesk portal.
- Provide timely updates on job progress and resolve issues efficiently.
- Support faculty and student events, including Open Days (occasionally, during weekends).
- Work closely with other operational teams, including Security and the Student Union, to meet customer expectations.
What We Are Looking For
- Experience in a customer-focused environment.
- A collaborative team spirit with the ability to manage multiple tasks and meet deadlines.
- Strong communication skills, with an emphasis on delivering excellent service.
- Familiarity with general building maintenance and repair tasks (advantageous).
- Clear communication, especially through email.
- Proficiency in Microsoft Office tools, particularly Outlook, Teams, and Excel.
- Experience using handheld devices (PDA).
- A solid understanding of health and safety best practices.
- A full, clean driving licence (Desirable).
About Birmingham City University
With a vibrant student body of approximately 24,000 students from 80 countries, Birmingham City University is committed to student success through high-quality education, state-of-the-art facilities, and practical skills development. Our core values—Creating Opportunity, Thinking Differently, and Building Community—guide our dynamic staff and student community.
What’s in it for You
In return for your dedication and hard work, you’ll enjoy ongoing opportunities for personal and professional development, alongside a competitive benefits package that includes:
- Generous annual leave entitlement of 40 days (including bank holidays and closure periods).
- An attractive direct contribution pension scheme, or the option to retain LGPS for existing or previous members.
- Access to wellbeing advice and support through our Employee Assistance Programme.
- A Cycle to Work Scheme.
Employment Details
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.
Equality, Diversity and Inclusion
Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants. The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.
Facilities Assistant in Birmingham employer: Birmingham City University
Birmingham City University is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth within the educational sector, all while contributing to meaningful initiatives that enhance learner analytics in a vibrant city like Birmingham.
Contact Details:
Birmingham City University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Birmingham City University. Check out their values and recent news. This will help you connect your answers to what they care about, showing you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and run through some common interview questions. Focus on how your past experiences relate to the role of Facilities Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering exceptional service, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview to really impress them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Facilities Assistant in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-focused environments. We want to see how you've gone above and beyond to deliver exceptional service, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Facilities Assistant role. Mention specific responsibilities from the job description and explain how your experience aligns with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Birmingham City University
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Facilities Assistant. Familiarise yourself with tasks like handling repairs, managing room layouts, and conducting safety inspections. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of specific examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your proactive approach.
✨Be a Team Player
The job requires collaboration with various teams, so highlight your ability to work well with others. Prepare examples that showcase your teamwork skills, especially in busy environments where you had to manage multiple tasks simultaneously.
✨Safety First!
Understanding health and safety best practices is crucial for this role. Brush up on relevant regulations and be prepared to discuss how you’ve ensured compliance in previous positions. Showing that you take safety seriously will definitely impress the interviewers.
