Department: Student and Programme Administration
Location: Joseph Priestley Building
Salary: £35,331 to £39,002 per annum
Post Type: Full Time
Release Date: 14 July 2026
Closing Date: 28 July 2026 23:59 BST
Interview Date: 11 August 2026
Reference: S126032
Transitional pay points within Grades E will be removed from 01 August 2026. Appointments made on or after this date will be to the relevant substantive pay point within the grade. Where an appointment is made to a transitional pay point before 01 August 2026, salary will automatically move to the relevant substantive pay point within the grade from 01 August 2026.
Role Summary
As Enrolment Officer, you will take ownership of the University’s enrolment activities, ensuring processes are delivered effectively, accurately and in line with University regulations and deadlines. You will lead and support a team of Enrolment and Graduation Coordinators, providing guidance, allocating work and monitoring delivery across key enrolment activities.
Key Responsibilities
- Lead the planning and delivery of annual enrolment processes, ensuring activities are completed accurately and on schedule.
- Manage, support and develop a team of Enrolment and Graduation Coordinators, allocating workloads and supporting effective performance.
- Work collaboratively with academic and professional services teams to coordinate enrolment activities, communications and student record management.
- Oversee the delivery of enrolment and verification services, responding to requests from students, staff and external stakeholders.
- Maintain accurate procedures, guidance documents and records relating to enrolment processes.
- Use student record systems and data to monitor progress, identify issues and provide reports on enrolment activity.
- Act as a key point of contact for enrolment enquiries, providing excellent customer service and resolving queries effectively.
- Support the delivery of graduation activities and other key University events, including enrolment, open days and clearing.
- Identify opportunities to improve processes and contribute to the development of more efficient ways of working.
Requirements
- Experience of leading, supporting or coordinating administrative teams and activities.
- Strong organisational skills, with the ability to prioritise competing demands and meet deadlines.
- Experience using student information systems, databases or similar record management systems.
- Ability to build effective working relationships with academic and professional services colleagues.
- Excellent communication skills, with the confidence to engage with a wide range of stakeholders.
- Experience delivering a high‑quality customer service experience in a busy environment.
- Strong problem‑solving skills and the ability to identify and support process improvements.
Desirable Experience
- Experience working within higher education administration.
- Knowledge of university enrolment processes, regulations and procedures.
- Experience coordinating events or large‑scale operational activities.
Visa Sponsorship
This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
For an informal discussion about the role, please contact Tori Matthews at tori.matthews@bcu.ac.uk.
Enrolment Officer in Birmingham employer: BIRMINGHAM CITY UNIVERSITY
Birmingham City University is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth within the educational sector, all while contributing to meaningful initiatives that enhance learner analytics in a vibrant city like Birmingham.
Contact Details:
BIRMINGHAM CITY UNIVERSITY Recruitment Team
