Continued Professional Development Student Navigator in Birmingham

Department: School of Nursing and Midwifery
Location: City South Campus
Salary: £32,006 to £35,331 per annum
Post Type: Full Time
Reference: NM26011
Release Date: 19 May 2026
Closing Date: 14 June 2026 23:59 BST

Role Summary

We are seeking a motivated and proactive Continuing Professional Development (CPD) Student Navigator to join the School of Nursing and Midwifery. This key role supports learners undertaking CPD, post‑qualification, work‑based learning, and postgraduate provision. You will act as a central point of coordination from application through to enrolment and onboarding, ensuring a smooth, timely, and supportive student experience.

Key Responsibilities

• Serve as the main point of contact for CPD applicants and students, providing clear guidance on processes, requirements, and timelines, and proactively supporting engagement from application to enrolment.
• Coordinate with professional service teams (Admissions, Enrolment, Finance, Student Systems) to track applications, identify bottlenecks, and resolve issues that may impact student progression or enrolment.
• Build strong relationships with NHS Trusts and employers to support funding approvals, streamline communication, and ensure timely student onboarding.
• Collaborate closely with course and module leads to support onboarding, share student progress updates, and highlight potential risks or delays.
• Maintain accurate student records, track application and enrolment status, and produce reports to support decision‑making and continuous improvement.
• Contribute to improving processes, workflows, and student communications, ensuring a consistent and high‑quality experience.

Essential Requirements

• Experience working in a student‑facing or administrative role within a complex environment
• Experience of working with multiple stakeholders and managing competing priorities
• Strong organisational skills, with the ability to manage high‑volume activity and meet deadlines
• Excellent communication and interpersonal skills
• Experience using digital systems for data entry, tracking, and reporting
• Ability to work proactively to resolve issues and improve processes

Desirable Requirements

• Experience working within Higher Education
• Knowledge of CPD or post‑qualification provision
• Understanding of NHS or employer‑funded training processes
• Familiarity with student information systems or CRM‑style workflows

Why work for us

• Work‑life balance – Generous leave and flexible working options
• Career development – Opportunities for progression and professional development
• Reward and wellbeing – Competitive salary, pension, and wellbeing support
• Inclusive culture – A supportive, diverse working environment

Equality, Diversity & Inclusion

We are committed to equality, diversity, and inclusion and to creating an environment that supports academic freedom and respect for all. By bringing together diverse perspectives and experiences, we create a stronger, more innovative community.

Disability Confident Employer

We are proud to be a Disability Confident Employer and are committed to an inclusive recruitment process. Applicants who meet the essential criteria will be guaranteed an interview.