At a Glance
- Tasks: Assist customers, restock shelves, and operate the till in a vibrant retail environment.
- Company: Join Birmingham City Football Club's dynamic team at St. Andrews Stadium.
- Benefits: Gain valuable experience in retail while working in a fun, fast-paced atmosphere.
- Other info: Flexible hours available, including weekends and match days, with opportunities for growth.
- Why this job: Be part of an exciting team and engage with passionate fans on match days.
- Qualifications: Retail experience is a plus; a positive attitude and teamwork skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Birmingham City Football Club is on the rise. Birmingham City Football Club are looking for a retail assistant to join our club shop at St Andrews Stadium. This fast-paced environment is ideal for those who thrive in a team setting and enjoy delivering exceptional customer service. You’ll have the opportunity to develop your product knowledge while contributing to a successful sales environment. Due to Match Days and busy periods, we are looking for someone who is available to work the following days:
- Saturdays
- Some Sundays
- All match days, including evening work
About the Role
- Support with restocking shelves and maintaining product availability.
- Operate the till and assist customers with purchases efficiently.
- Confidently assist with shirt printing, ensuring high-quality results.
- Provide exceptional customer service to all fans, always maintaining a positive and professional attitude.
- Represent BCFC with pride by adhering to uniform guidelines and maintaining a positive image on social media.
- Carry out tasks as directed by management to support the retail team in achieving its goals.
- Continuously develop your product knowledge to better serve customers.
About the person
- Experience within a retail/shop environment is beneficial.
- A positive, proactive attitude with a commitment to high standards of service.
- Ability to work as part of a team in a fast-paced retail environment.
- Availability to work Saturdays, some Sundays and matchdays.
Safeguarding
Birmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment. All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.
EDI
Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer. We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities. We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.
Retail Assistant - Casual in Birmingham employer: Birmingham City Football Club
Birmingham City Football Club offers a vibrant and inclusive work environment at St. Andrews Stadium, where retail assistants can thrive in a dynamic team setting while delivering exceptional customer service to passionate fans. With opportunities for personal growth and product knowledge development, employees are encouraged to take pride in their roles and contribute to the club's success, especially during match days and busy periods. The club's commitment to safeguarding, equal opportunities, and diversity ensures a supportive atmosphere for all staff members.
Contact Details:
Birmingham City Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Casual in Birmingham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Birmingham City Football Club, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant - Casual in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Birmingham City Football Club that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Birmingham City Football Club will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Birmingham City Football Club and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Birmingham City Football Club
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Birmingham City Football Club, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Birmingham City Football Club!
