Matchday Ticketing Assistant in Birmingham

Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing its part in a once-in-a-generation opportunity to support the transformation of England’s second city as part of the Sports Quarter project.

With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

As a Matchday Ticket Staff member, you'll play a vital role in creating a seamless experience, helping fans secure their tickets, answering enquiries, and delivering exceptional customer service from the moment they engage with the Club. Whether you're assisting supporters over the phone, via email, or face-to-face at the Ticket Office, you'll be part of a team that puts people first and helps create unforgettable matchday experiences.

If you thrive in a fast-paced environment, enjoy working with people and take pride in delivering excellent service, we'd love to hear from you.

About the Role

As part of our Ticketing team, you'll support the delivery of an efficient and professional ticketing service across all Birmingham City FC fixtures. Your responsibilities will include:

• Processing home, away and season ticket sales accurately via phone, online and in person.
• Handling inbound and outbound supporter enquiries professionally and efficiently.
• Delivering excellent customer service on every interaction while identifying opportunities to promote Club products and services.
• Processing face-to-face ticket sales and accurately balancing cash and tills where required.
• Supporting the Club's digital ticketing initiatives and assisting supporters with digital access.
• Fulfilling online ticket orders and promoting digital ticketing wherever possible.
• Responding to supporter emails promptly with accurate information.
• Maintaining accurate customer records and assisting with CRM data cleansing.
• Ensuring all work complies with data protection legislation and Club policies.
• Representing Birmingham City Football Club professionally at all times.
• Supporting the wider Ticketing team with additional duties as required.

About You

We're looking for individuals who are passionate about customer service and enjoy creating positive experiences for supporters. You'll ideally have:

• Previous experience in a customer-facing role.
• Experience handling enquiries by telephone, email and face-to-face.
• Excellent communication and interpersonal skills.
• Strong organisational skills with good attention to detail.
• Confidence working under pressure in a busy environment.
• Good IT skills, including Microsoft Office.
• Strong numeracy skills and the ability to accurately process transactions.
• A positive, reliable and approachable attitude.
• The ability to work both independently and as part of a team.
• Confidence in promoting and upselling products where appropriate.

Why Join Birmingham City Football Club?

At Blues, we're building something special on and off the pitch. Every role contributes to delivering an outstanding experience for our supporters and community. As a casual Matchday Ticket Staff member, you'll have the opportunity to:

• Be part of the matchday atmosphere at St. Andrew's @ Knighthead Park.
• Gain experience working within a professional football club.
• Work alongside passionate colleagues in a supportive environment.
• Play an important role in delivering exceptional supporter experiences.

Safeguarding

Birmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment. All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.

Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer. We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities. We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.