Matchday Supporter Liaison Officer in Birmingham

Matchday Supporter Liaison Officer
Birmingham City Football Club
Casual Matchday Role
Location: St. Andrews Stadium, Birmingham, B9 4RL

Birmingham City Football Club is on the rise.

With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing it’s part in once-in-a-generation opportunity to support the transformation of England’s second city as part of the Sports Quarter project.

With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

About the Role

As a Matchday Supporter Liaison Officer, you will be one of the first faces our supporters see on matchdays. Acting as an ambassador for Birmingham City Football Club, you will help create a welcoming, safe, and memorable experience for supporters of all ages and backgrounds.

You will provide information and assistance to fans, support a range of supporter engagement activities, gather valuable feedback, and work closely with departments across the Club to ensure every matchday runs smoothly.

This is an exciting opportunity for individuals who are passionate about football, enjoy working with people, and want to play a key role in enhancing the supporter experience at Birmingham City FC.

Key Responsibilities

• Serve as a friendly and professional first point of contact for supporters on matchdays.
• Create a welcoming and safe environment for all supporters attending fixtures.
• Provide information and guidance regarding the stadium, local area, community, and public transport options.
• Support the delivery of fan engagement activities, including competitions, giveaways, half-time quizzes, supporter activations, and matchday entertainment.
• Deliver exceptional customer service while resolving supporter queries and concerns.
• Gather supporter feedback and help identify opportunities to improve the matchday experience.
• Work collaboratively with departments including Ticketing, Safeguarding, Safety, and Disabled Supporter Assistance.
• Represent Birmingham City Football Club in a professional and positive manner at all times.

About You

We're looking for individuals who:

• Are passionate about delivering exceptional customer service.
• Have excellent communication and interpersonal skills.
• Enjoy engaging with a diverse range of people.
• Possess strong problem-solving and conflict-resolution abilities.
• Can remain calm and professional in a busy matchday environment.
• Have a good knowledge of Birmingham City FC, St. Andrew's @ Knighthead Park, and the local area.
• Are reliable, proactive, and enthusiastic team players.
• Are committed to working all Birmingham City FC home matchdays throughout the season.

Why Join Us?

This is a unique opportunity to become an integral part of the Birmingham City FC matchday team and help create unforgettable experiences for our supporters. If you are passionate about football, fan engagement, and delivering outstanding service, we'd love to hear from you.

Apply now and help make every matchday a memorable one for our supporters.

Safeguarding

Birmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment.

All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.

Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer.

We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities.

We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.