Facilities Administrator in Birmingham

Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing its part in a once-in-a-generation opportunity to support the transformation of England’s second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch. The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

The Operations Department at Birmingham City FC plays a vital role in ensuring the stadium and training facilities operate safely, efficiently and professionally every day. From maintaining our facilities to delivering seamless matchday operations, the team works behind the scenes to create the best possible environment for players, staff and supporters. Working in Operations means being part of a fast-paced, collaborative team where attention to detail, strong organisation and pride in the club are key to delivering the Blues experience.

We are looking for an organised and proactive Facilities Administrator to support the Facilities and wider Operations team with a range of administrative responsibilities. You will play an important role in the day-to-day running of the department, helping to manage the Facilities Help Desk, maintain compliance documentation and coordinate tasks across multiple teams.

Key responsibilities will include:

• Managing the Facilities Help Desk and maintenance support system
• Maintaining statutory compliance records through the department SharePoint system
• Coordinating departmental activity through management platforms such as Monday.com
• Keeping key stakeholders updated on maintenance tasks and progress
• Supporting access control processes and staff access card management
• Assisting with the administration of matchday car parking plans and digital permits
• Supporting contractor and visitor access management processes
• Assisting with vehicle fleet administration including service records and compliance checks
• Providing administrative support to the Grounds teams including purchase orders and invoice reconciliation
• Supporting the development of an Operations dashboard through data and reporting

This role will primarily be weekday based, although occasional matchday support may be required.

We are looking for someone who is highly organised, detail-focused and enjoys working in a fast-moving environment. You will bring strong administrative experience and the ability to coordinate multiple tasks while maintaining excellent communication with stakeholders across the club.

You will ideally have:

• Administration qualifications or relevant administrative experience
• Strong IT skills, including Microsoft Office and digital systems
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Attention to detail and the ability to manage compliance records effectively
• An understanding of finance processes such as purchase orders and budgets
• The ability to work under pressure and meet deadlines

Experience within a stadium, facilities, maintenance or operations environment would be beneficial. A positive attitude, strong work ethic and the ability to collaborate across departments will be essential for success in this role.

The Benefits of Being Blues

• Matchday Tickets: Two complimentary tickets to all Birmingham City home league games.
• Blues Store Discount: Enjoy a 20% staff discount on official Birmingham City merchandise.
• Life Assurance: Life assurance cover worth two times your annual salary, providing financial protection for your loved ones.
• Volunteering Day: One paid day each year to support a community cause that matters to you.
• Pension Scheme: A club pension scheme to help you save and plan for the future.
• Eye Care Voucher: Free eye test and a contribution towards glasses if required.
• Cycle to Work Scheme: Spread the cost of a new bike and equipment through a tax-efficient salary sacrifice scheme.
• Help@Hand: 24/7 access to GP appointments, wellbeing services and mental health support.

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.