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- Tasks: Join our team as a Ticketing Advisor, handling sales, customer service, and event planning.
- Company: Birmingham City FC is a vibrant football club dedicated to community and fan engagement.
- Benefits: Enjoy flexible working hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of an exciting sports culture, enhance fan experiences, and develop valuable skills.
- Qualifications: Good education standard; GCSEs in Maths and English preferred but not essential.
- Other info: Must be eligible to work in the UK; commitment to safeguarding children is essential.
The predicted salary is between 20000 - 28000 £ per year.
We are seeking a dedicated individual to join our Ticketing & Retail team. Your core responsibilities will include:
- Sales and Business Development: Meeting sales targets through cold calling and business development, and providing account management services for fans and group organisations.
- Event Planning and Execution: Assisting the Ticketing Manager with event planning and ensuring exceptional customer experiences.
- Customer Interaction: Handling inbound calls to maximise business from existing supporters, including ticket and matchday experience sales.
- New Business Development: Working closely with the Consumer Sales Executive to develop new business through stadium tours, external meetings, and phone prospecting.
- Customer Service: Managing personal accounts, ensuring top-tier customer service throughout the season, and developing and implementing new sales initiatives.
- Digital Ticketing: Supporting the club's digital ticketing implementation for all supporters, fulfilling online ticket sales, and responding to ticket office emails within specified timeframes.
- Banking and Administration: Assisting with daily banking tasks within the ticketing department and striving to enhance club operations in service delivery and sales maximisation.
- Communication and Software Use: Innovating communication methods with customers, utilising social media effectively, and ensuring accurate use of the club's Ticketing and Retail software.
- Problem Resolution: Reporting issues to the Ticketing Manager or senior management, and collaborating with the Customer Services Manager to address and resolve customer complaints.
- Data Management: Adhering to Data Protection Laws and maintaining and updating the club's CRM database for accuracy.
- Match-Day Presence: Being present at all home match-days and arranging cover for non-home Saturday match-days as required, with possible involvement in window-based customer interaction and support in the Blues Superstore.
- Compliance: Ensuring compliance with all Policies and Procedures in the Staff Handbook, particularly Equal Opportunities and Health & Safety policies.
Qualifications
What we're looking for in you:
- Essential: A good general standard of education.
- Desirable: GCSEs (or equivalent) at grade C or above in Maths and English. Certificated training in Retail and/or Sales or equivalent experience.
Skills & Abilities
- Essential: Ability to work independently and as part of a team. Strong commitment to excellent customer service. Ability to handle pressure and challenging situations. Proven sales and up-selling skills for tickets and merchandise. Experience with customer enquiries in person and via phone. High standards of customer care. Knowledge of stock control management. Decision-making ability and understanding of retail laws, security, and health & safety. Strong organisational and numeracy skills. Effective written and oral communication skills. Proficiency in cash handling, cashing up, and till reconciliation.
- Desirable: Merchandising skills. Proficiency in additional languages.
Personal Qualities
- Good judgement and attention to detail
- Highly organised and proactive
- Confident, enthusiastic, approachable, with a positive outlook and drive
- Dependable, trustworthy, and reliable
Applicants must be eligible to live and work in the UK. Only applicants who meet the above criteria will be considered for the role.
Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.
Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
Ticketing Advisor - Casual employer: Birmingham City FC
Contact Detail:
Birmingham City FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Advisor - Casual
✨Tip Number 1
Familiarise yourself with Birmingham City FC and their ticketing processes. Understanding the club's values and how they engage with fans will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your sales pitch! Since the role involves meeting sales targets through cold calling and business development, being able to confidently articulate your experience and strategies for upselling tickets will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain high standards of customer care, which is crucial for this position.
✨Tip Number 4
Be ready to discuss your experience with digital tools and social media. As the role involves supporting digital ticketing and innovating communication methods, demonstrating your proficiency in these areas will be beneficial.
We think you need these skills to ace Ticketing Advisor - Casual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and event planning. Use specific examples that demonstrate your ability to meet sales targets and provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention your understanding of the ticketing process and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your strong communication skills, ability to handle pressure, and experience with customer enquiries. Mention any familiarity with ticketing software or CRM systems, as this will be beneficial for the role.
Showcase Your Availability: Since the role requires presence on match days, clearly state your availability in your application. This shows your commitment and willingness to engage with fans during crucial times.
How to prepare for a job interview at Birmingham City FC
✨Know Your Sales Techniques
Brush up on your sales and upselling skills, as these are crucial for the Ticketing Advisor role. Be prepared to discuss specific strategies you've used in the past to meet sales targets and how you can apply them to this position.
✨Demonstrate Customer Service Excellence
Showcase your commitment to excellent customer service during the interview. Prepare examples of how you've handled challenging customer situations and what steps you took to ensure a positive outcome.
✨Familiarise Yourself with Digital Ticketing
Since digital ticketing is a key part of the role, make sure you understand the basics of online ticket sales and any relevant software. Being able to discuss your experience with digital platforms will set you apart.
✨Highlight Your Teamwork Skills
This role requires both independent work and collaboration with others. Be ready to share examples of how you've successfully worked as part of a team, especially in high-pressure environments like match days.