Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and provide top-notch service in our Hospitality Suites on matchdays.
- Company: Join Birmingham City Football Club, a vibrant hub for football fans and community spirit.
- Benefits: Enjoy competitive pay, tips, and the thrill of matchday excitement.
- Why this job: Be part of an iconic club, gain hands-on experience, and work with a supportive team.
- Qualifications: Previous hospitality experience is essential; passion for football and great communication skills are a must.
- Other info: We promote diversity and inclusivity; adjustments can be made during the recruitment process.
Join Our Team as a Matchday Host – Hospitality Suites
Location: Birmingham City Football Club, St. Andrew's Stadium, Birmingham
Job Type: Casual / Matchday Only
Are you passionate about football and exceptional customer service? Birmingham City Football Club is seeking enthusiastic individuals to join us as Matchday Hosts in our exclusive Hospitality Suites. This is your chance to be part of the action, offering a memorable experience to our valued guests in a fast-paced, vibrant environment.
Key Responsibilities
- Greet and welcome guests to the Hospitality Suites with a warm, friendly atmosphere.
- Provide outstanding customer service, catering to guests’ needs throughout the day.
- Assist with setting up and preparing hospitality areas, ensuring all spaces are guest-ready.
- Ensure a top-tier experience by managing guest expectations and promptly addressing any queries.
- Collaborate with the team to deliver a smooth, seamless matchday service.
- Maintain cleanliness of hospitality areas throughout the day.
- Adhere to health and safety guidelines and the Club's policies at all times.
Ideal Candidate
- Previous experience in hospitality or customer service is essential.
- A passion for delivering excellent customer service and a keen interest in football.
- Excellent communication and interpersonal skills.
- Strong attention to detail, with the ability to stay composed under pressure.
- Reliable, punctual, and able to work weekends and evenings.
- Friendly, approachable, and focused on providing an exceptional guest experience.
- Able to work effectively as part of a team and take initiative when needed.
Why Join Us?
- Become part of an iconic football club with a passionate fanbase.
- Gain hands-on experience in a dynamic, exciting matchday environment.
- Work alongside a dedicated and supportive team.
- Enjoy competitive hourly rates with the chance to earn tips.
If you're ready to be part of Birmingham City’s matchday experience and love delivering great service, we’d love to hear from you!
Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.
Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
Matchday Host – Hospitality Suites employer: Birmingham City FC
Contact Detail:
Birmingham City FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Host – Hospitality Suites
✨Tip Number 1
Familiarise yourself with Birmingham City Football Club's history and values. Showing genuine enthusiasm for the club during your interactions can set you apart from other candidates.
✨Tip Number 2
Network with current or former staff members if possible. They can provide insights into the role and the work environment, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you went above and beyond for a guest, as this will resonate well during any interviews.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since this role is matchday only, showing that you can commit to weekends and evenings will make you a more attractive candidate.
We think you need these skills to ace Matchday Host – Hospitality Suites
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with guests, as this is crucial for the Matchday Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for football and exceptional customer service. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere for guests.
Highlight Key Skills: In your application, focus on skills such as communication, teamwork, and attention to detail. These are essential for managing guest expectations and ensuring a smooth matchday experience.
Show Enthusiasm: Convey your enthusiasm for the role and the club in your application. Let them know why you want to be part of Birmingham City FC and how you can contribute to their matchday experience.
How to prepare for a job interview at Birmingham City FC
✨Show Your Passion for Football
Make sure to express your enthusiasm for football during the interview. Share any personal experiences or stories that highlight your love for the game, as this will resonate well with the interviewers at Birmingham City FC.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to meet guests' needs, as this is crucial for a Matchday Host.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and collaboration. Think of instances where you successfully worked as part of a team, especially in high-pressure environments, to show that you can contribute positively to the matchday experience.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety guidelines relevant to hospitality settings. Being able to discuss these protocols will demonstrate your commitment to maintaining a safe environment for guests and staff alike.
