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- Tasks: Provide top-notch IT support and help improve technology across Birmingham City FC.
- Company: Join the dynamic team at Birmingham City Football Club.
- Benefits: Enjoy 23 days annual leave, free matchday tickets, and a supportive work environment.
- Why this job: Be part of a transformative journey in a professional sporting environment.
- Qualifications: Experience with Windows 11, macOS, and Microsoft Office 365 is essential.
- Other info: We value diversity and encourage everyone to apply!
The predicted salary is between 30000 - 42000 £ per year.
Join us at Birmingham City Football Club as an IT Support Analyst to help improve our ways of working to deliver smarter, more efficient technology across the organisation. You’ll play a hands‑on role in this transformation, helping to deliver secure, reliable, and innovative IT services that empower our teams every day.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide professional and efficient 1st and 2nd line support, ensuring a high standard of customer service
- Diagnose, resolve, and document technical issues both on‑site and remotely
- Escalate complex 3rd line issues when required
- Install, configure, and troubleshoot PC, laptop, and Mac hardware/software
- Manage and maintain the Asset Register for all hardware and software licences
- Systems Administration & Maintenance
- Carry out scheduled maintenance tasks on IT systems and services
- Support the procurement of IT equipment aligned with budgets and transformation goals
- Manage relationships with third‑party suppliers and service providers
- Create and maintain documentation for standards, builds, and procedures
- Identify opportunities for automation, simplification, and better use of technology to drive continuous improvement
- Transformation Projects
- Support the delivery of technology and transformation projects, providing hands‑on technical input and clear documentation
- Work collaboratively across teams to deliver upgrades, migrations, and process enhancements
- User Support & Training
- Support end‑users through guidance and training to promote digital confidence and best practice
- Deliver a proactive, customer‑focused approach to IT support
- Champion technology as an enabler of productivity and innovation
- Matchday & Event Support
- Provide out‑of‑hours and matchday IT support on a rota basis — ensuring smooth operations during live events and key fixtures
What are we looking for from you?
- Strong experience with Windows 11 and macOS in secure environments
- Proficiency in Microsoft Office 365 Suite administration
- Installation, configuration, and troubleshooting of PC, laptop, and Mac hardware/software
- Basic Active Directory administration skills
What can we offer you?
- 23 days annual leave plus bank holidays
- Free on‑site parking
- Complimentary matchday tickets for Men’s and Women’s home fixtures
- Employee Assistance Programme (Help@Hand) — including mental health support, virtual GP access, and more for you and your family
- Enhanced Company Pension Scheme
- Life Assurance cover (2× annual salary)
- Club discounts and offers
- The opportunity to work in a dynamic, collaborative, and professional sporting environment where technology drives progress
Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well‑being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process. Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
IT Support Analyst employer: Birmingham City FC
Contact Detail:
Birmingham City FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birmingham City FC on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our troubleshooting skills, so think of examples where we’ve solved tech issues efficiently. Role-playing with a friend can help us nail it!
✨Tip Number 3
Don’t forget to research the latest tech trends relevant to the role. Being up-to-date shows our passion for IT and helps us stand out as candidates who are ready to drive innovation at Birmingham City FC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how our skills align with the job description directly.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows 11, macOS, and Microsoft Office 365, as these are key for us. Use specific examples that showcase your troubleshooting skills and customer service approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about technology and how you can contribute to our transformation projects. Don’t forget to mention your proactive approach to user support and training, as we value that at Birmingham City FC.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can demonstrate their ability to think on their feet and provide efficient solutions, especially in high-pressure situations like matchdays.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Birmingham City FC!
How to prepare for a job interview at Birmingham City FC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and macOS, as well as the Microsoft Office 365 Suite. Be ready to discuss your experience with troubleshooting and support, as this will be key in demonstrating your technical prowess.
✨Showcase Your Customer Service Skills
Since you'll be providing 1st and 2nd line support, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or resolved issues efficiently while maintaining a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Think about how you would diagnose and resolve common technical issues, and be ready to explain your thought process clearly and logically.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with others in past projects. Share examples of how you've contributed to team success, especially in technology transformation projects or during high-pressure situations like matchdays.