At a Glance
- Tasks: Be the friendly face of Birmingham City FC on matchdays, enhancing supporter experiences.
- Company: Join Birmingham City FC, a club with a rich history and exciting future.
- Benefits: Gain valuable experience in a dynamic environment while working in sports.
- Other info: Opportunity to work at St. Andrews Stadium and engage with diverse supporters.
- Why this job: Play a key role in creating unforgettable matchday memories for fans.
- Qualifications: Passion for football, excellent communication skills, and a team player attitude.
Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing its part in a once-in-a-generation opportunity to support the transformation of England’s second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch.
As a Matchday Supporter Liaison Officer, you will be one of the first faces our supporters see on matchdays. Acting as an ambassador for Birmingham City Football Club, you will help create a welcoming, safe, and memorable experience for supporters of all ages and backgrounds. You will provide information and assistance to fans, support a range of supporter engagement activities, gather valuable feedback, and work closely with departments across the Club to ensure every matchday runs smoothly.
This is an exciting opportunity for individuals who are passionate about football, enjoy working with people, and want to play a key role in enhancing the supporter experience at Birmingham City FC.
Key Responsibilities- Serve as a friendly and professional first point of contact for supporters on matchdays.
- Create a welcoming and safe environment for all supporters attending fixtures.
- Provide information and guidance regarding the stadium, local area, community, and public transport options.
- Support the delivery of fan engagement activities, including competitions, giveaways, half-time quizzes, supporter activations, and matchday entertainment.
- Deliver exceptional customer service while resolving supporter queries and concerns.
- Gather supporter feedback and help identify opportunities to improve the matchday experience.
- Work collaboratively with departments including Ticketing, Safeguarding, Safety, and Disabled Supporter Assistance.
- Represent Birmingham City Football Club in a professional and positive manner at all times.
We’re looking for individuals who:
- Are passionate about delivering exceptional customer service.
- Have excellent communication and interpersonal skills.
- Enjoy engaging with a diverse range of people.
- Possess strong problem-solving and conflict-resolution abilities.
- Can remain calm and professional in a busy matchday environment.
- Have a good knowledge of Birmingham City FC, St. Andrew's @ Knighthead Park, and the local area.
- Are reliable, proactive, and enthusiastic team players.
- Are committed to working all Birmingham City FC home matchdays throughout the season.
This is a unique opportunity to become an integral part of the Birmingham City FC matchday team and help create unforgettable experiences for our supporters. If you are passionate about football, fan engagement, and delivering outstanding service, you’d be a valued addition to our team.
SafeguardingBirmingham City Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The safety and wellbeing of all individuals within our care is paramount, and all staff are expected to share and uphold this commitment. All successful applicants will be subject to appropriate pre-employment checks, including an enhanced DBS check, and will be required to complete safeguarding training as part of the recruitment and induction process.
Equal OpportunitiesBirmingham City FC is proud to be an Equal Opportunities and Disability Confident employer. We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities. We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.
Matchday Supporter Liaison Officer in Birmingham employer: Birmingham City FC
Birmingham City Football Club is an exceptional employer, offering a unique opportunity to be part of a historic club that is undergoing significant transformation and growth. With a strong commitment to fan engagement and community involvement, employees can expect a vibrant work culture that values diversity and inclusivity, alongside opportunities for personal and professional development. Join us at St. Andrews Stadium, where your passion for football and dedication to outstanding service will help create memorable matchday experiences for supporters of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Supporter Liaison Officer in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Birmingham City FC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Birmingham City FC and let us see your personality shine through!
We think you need these skills to ace Matchday Supporter Liaison Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Birmingham City FC.
Get Familiar with Our Brand:Before applying, take some time to learn about Birmingham City FC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Birmingham City FC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Birmingham City FC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Birmingham City FC will surely appreciate.
