At a Glance
- Tasks: Lead a team to maximise income recovery for vulnerable residents in Adult Social Care.
- Company: Birmingham City Council, committed to safeguarding and promoting welfare.
- Benefits: Competitive salary, 36.5 hours per week, and opportunities for professional development.
- Other info: Join a Disability Confident Leader employer with a commitment to inclusion.
- Why this job: Make a real difference in the community while shaping a vital team.
- Qualifications: Senior leadership experience in income collection or debt recovery required.
The predicted salary is between 54495 - 64811 € per year.
Overview
Collection Operations Manager (Adult Social Care) – Permanent, Grade 6 – £54,495-£64,811. Consultation grade – subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
Responsibilities
- Lead the Adult Social Care income and debt collection team maximising recoveries to help protect essential frontline services for the city's most vulnerable residents.
- Senior operational role with real accountability and an opportunity to shape the team going forward.
- Turn data into action and lead a team through improvement and change.
- Take ownership of performance and service quality across Adult Social Care collections.
- Lead your team to use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre.
- Manage external partners, including legal and collection providers, and contribute to policies, Cabinet reports and corporate priorities.
What you'll bring
- Senior leadership experience in a complex ASC or recovery environment.
- Strong background in income collection or debt recovery.
- Proven success improving performance and leading change.
- Confidence with data and senior stakeholders.
- Resilience and credibility in a political or public‐sector setting.
Other information
- Disclosures: A Disclosure and Barring Service (DBS) check will be undertaken.
- Right to work in the UK: Proof will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
- Birmingham City Council is committed to safeguarding and promoting the welfare of citizens and expects all staff and volunteers to share this commitment.
- Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people.
Adult Social Care Operations Manager in West Bromwich employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive work culture that prioritises the welfare of its citizens and employees alike. With a commitment to professional development and a focus on inclusivity, staff in the Adult Social Care Operations Manager role will have the opportunity to lead meaningful change while enjoying competitive benefits and a strong sense of community in Birmingham. Join us to make a real difference in the lives of vulnerable residents and contribute to essential frontline services.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Social Care Operations Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the adult social care sector. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the latest trends in adult social care and debt recovery. We want you to be able to discuss how you can lead teams through change and improve performance. Show them you’re not just a candidate, but the candidate!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your leadership experience and how you’ve turned data into action. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you that dream job in adult social care!
We think you need these skills to ace Adult Social Care Operations Manager in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in adult social care and debt recovery. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this role is all about leading a team, don’t forget to emphasise your senior leadership experience. Share specific examples of how you've successfully managed teams and driven performance improvements in previous roles.
Be Data-Driven:We love candidates who can turn data into action! Include any relevant metrics or achievements that demonstrate your ability to use data effectively in your past roles, especially in a complex environment like adult social care.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you understand the ins and outs of adult social care and debt recovery. Brush up on relevant legislation, policies, and best practices. This will show that you're not just interested in the role but are also knowledgeable about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in complex environments. Think about specific challenges you've faced and how you turned them into opportunities for improvement. This is your chance to demonstrate your senior leadership experience.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to drive performance improvements in previous roles. Bring examples of how you've turned insights into actionable strategies, especially in income collection or debt recovery.
✨Engage with Stakeholders
Think about how you've managed relationships with external partners in the past. Be prepared to talk about your experience working with legal and collection providers, and how you’ve contributed to corporate priorities while keeping customer experience at the forefront.
