At a Glance
- Tasks: Assist with voids and lettings, ensuring smooth transitions for residents.
- Company: Birmingham City Council, committed to making a difference for citizens.
- Benefits: Competitive salary, car allowance, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28598 - 34434 € per year.
We are looking for people who are flexible, adaptable and have a can-do attitude, working well under pressure and wishing to make a difference for our citizens.
Responsibilities
- Carry out day-to-day visits, including taking views with customers and handling moving-out visits dealing with electric and gas meter issues with preferred energy providers.
- Prepare letting documents, create Tenancy Support service plans and upload proofs.
- Update computer-based systems daily in a timely manner.
- Deal with emails and customer queries, taking ownership of work end to end and achieving positive outcomes.
- Provide day-to-day support within the Void Service to enhance performance and turnaround times.
- Work in partnership and collaboratively to reach the end goal for tenants.
- Work across all BCC teams, departments and agencies.
Qualifications and Experience
- A track record of delivering high-quality, customer-focused service to residents moving into a BCC property.
- An ability to support the voids service through change, meeting business objectives and priorities, with a service redesign underway.
- An excellent understanding of BCC policies and procedures in relation to voids/lettings integrated service.
- Excellent communication skills.
- A focus on performance.
- Effective time management, juggling conflicting priorities and enquiries with ease.
- Problem-solving skills, resolving issues swiftly and efficiently.
- Resilience and the ability to make sound decisions under pressure; the role is KPI and performance-driven to let void properties quickly to reduce or avoid void and rent loss.
- Coverage for emergencies, sickness and annual leave as required, with the possibility of working city-wide and providing wrap-around support where requested.
- Experience with lone working and ensuring systems are checked in line with BCC health and safety policy.
- Full UK driving licence and access to a vehicle.
Benefits
- Car Allowance will be paid at the appropriate rate under BCC Car Mileage policy.
Equal Opportunity
Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is positive and equitable. Sponsorship is not available for this post; applicants must have the right to work in the UK without the need for sponsor. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.
Voids and Lettings Assistant employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment where employees are encouraged to grow and develop their skills. With a strong focus on delivering high-quality services to the community, the council provides flexible working arrangements, competitive benefits including a car allowance, and opportunities for professional development, making it an ideal place for those looking to make a meaningful impact in Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Voids and Lettings Assistant
✨Tip Number 1
Get to know the company! Research Birmingham City Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for the citizens.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that demonstrate your skills and adaptability, especially under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to the voids and lettings service.
We think you need these skills to ace Voids and Lettings Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Voids and Lettings Assistant role. We want to see how you can bring that can-do attitude and flexibility to our team!
Showcase Your Customer Service Skills:Since this role is all about delivering high-quality, customer-focused service, don’t forget to include examples of how you've successfully handled customer queries or resolved issues in the past. We love seeing that problem-solving spirit!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication shines through. Remember, we’re looking for excellent communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you understand the role of a Voids and Lettings Assistant inside out. Familiarise yourself with Birmingham City Council's policies and procedures related to voids and lettings. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality, customer-focused service, be ready to share examples from your past experiences. Think of situations where you resolved issues for customers or improved their experience. This will demonstrate your ability to handle customer queries effectively.
✨Demonstrate Flexibility and Adaptability
The job requires someone who can work well under pressure and adapt to changing circumstances. Prepare to discuss times when you've had to juggle conflicting priorities or adapt to sudden changes in your work environment. Highlighting your resilience will make you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals.
