At a Glance
- Tasks: Investigate housing disrepair and support tenants in complex cases.
- Company: Join Birmingham City Council, a leader in community welfare.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing repairs and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking 4 proactive and knowledgeable Tenancy Conditions Officers to join our City Housing Disrepair and Litigation team. These key roles support tenants, safeguard housing standards and represent the Council in complex disrepair, statutory nuisance and Awaab’s Law‑related matters. Successful candidates may be placed within the Disrepair and Litigation team, dealing with Section 11 disrepair claims and Section 82 Environmental Protection Act matters, or within the Awaab’s Law workstream as part of the Awaab’s Law Monitoring Team, supporting the Council’s response to time‑sensitive housing hazard cases. All posts involve working with technical evidence, repair information, legal processes and internal and external stakeholders to support effective case progression and positive tenant outcomes.
Key Responsibilities
- Investigating housing disrepair, statutory nuisance and Awaab’s Law‑related cases involving Council housing stock.
- Analysing and interrogating technical reports, housing repairs records, inspection notes, damp and mould information, hazard records and case files.
- Preparing clear, accurate and well‑structured written responses, reports and case summaries to support legal, operational and statutory outcomes.
- Supporting the Council’s position on liability by reviewing evidence, identifying key issues and making evidence‑based recommendations.
- Representing Birmingham City Council at court as a lay witness when required.
- Acting as a professional point of contact for tenants, families, solicitors and internal/external stakeholders or Departments.
- Liaising closely with Legal Services, housing teams, repairs teams, contractors, surveyors, Awaab’s Law officers and external partners.
- Managing and progressing a caseload to ensure cases are driven through to timely resolution, with particular focus on statutory timescales, risk management and accurate record keeping.
- Escalating urgent housing condition concerns where appropriate, including matters involving serious hazards, damp and mould, access issues or tenant vulnerability.
- Raising and monitoring any works orders on NEC.
About You
- Strong understanding of housing repairs, building construction, damp and mould, housing hazards and disrepair issues.
- Experience handling complex cases, investigations or complaints in a regulated environment.
- Confident producing high‑quality written reports, case summaries and communications.
- Analytical, detail‑focused and able to work to tight deadlines.
- Comfortable working with legislation, statutory timescales, housing systems and technical information.
- Able to assess risk, prioritise urgent housing condition matters and escalates concerns appropriately.
- Able to build effective working relationships with a wide range of stakeholders.
- Confident dealing with sensitive tenant issues in a professional, fair and evidence‑led way.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Tenancy Conditions Officer employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Disability Confident Leader, the Council fosters an inclusive environment where staff can thrive while making a meaningful impact on the community through their work in housing disrepair and tenant support. With opportunities for professional growth and a commitment to safeguarding welfare, this role as a Tenancy Conditions Officer provides a rewarding career path in a vital public service.
