Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead income recovery and debt management for Temporary Accommodation services.
- Company: Join Birmingham City Council, a leader in public service and community support.
- Benefits: Competitive salary, career development, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on financial sustainability and support vital housing services.
- Qualifications: Experience in income collection, debt recovery, and strong leadership skills required.
- Other info: Be part of a team shaping the future of Temporary Accommodation services.
The predicted salary is between 45000 - 65000 £ per year.
We are seeking an experienced and strategic manager to lead income recovery and debt management across the Temporary Accommodation (TA) service. This role is critical to ensuring strong financial performance, protecting public funds, and delivering a fair, customer-focused approach to income collection.
You will lead a specialist service responsible for maximising collection of TA accommodation charges, improving performance, and strengthening relationships across internal services and external partners.
What You’ll Be Doing
- Lead the delivery of income collection and debt recovery across Temporary Accommodation, ensuring targets and KPIs are consistently achieved.
- Manage and develop teams responsible for income recovery, performance management and customer engagement.
- Plan and allocate resources effectively across multiple channels (telephone, digital, face-to-face) to meet customer demand.
- Use data and customer profiling to design fair, targeted recovery activity that protects both income and the Council’s reputation.
- Drive continuous improvement in systems, processes and service delivery to improve efficiency and maximise income.
- Build strong partnerships with key stakeholders including Benefits, Legal, Audit, DTS and TA Services.
- Produce and present high-quality reports for senior leaders and Elected Members, influencing decision-making.
About You
You will be an experienced senior manager with strong expertise in housing-related income, debt recovery and performance improvement within a complex environment.
You Will Have
- Substantial experience leading income collection and debt recovery services within housing or temporary accommodation.
- Proven experience operating at senior management level, delivering performance improvement and managing complex services.
- Strong financial and business planning capability, with experience managing budgets and delivering value for money.
- Experience leading organisational change, improving systems and embedding new ways of working.
- Strong people management experience, including performance management, employee relations and workforce development.
- Excellent stakeholder management skills, working effectively with unions, partners and senior colleagues.
- Ability to analyse performance data and produce clear management information to drive decision-making.
Why Join Us?
- Play a pivotal role in protecting vital income that supports homelessness and housing services.
- Lead a high-profile service with real impact on financial sustainability and resident outcomes.
- Influence strategy around income management, welfare reform and service modernisation.
- Work closely with senior leaders, corporate finance and elected Members.
- Drive innovation in digital inclusion, financial inclusion and service delivery.
- Be part of a leadership team shaping the future of Temporary Accommodation services.
- Contribute to a service committed to equality, sustainability and customer-focused delivery.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
TA Operations Manager employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TA Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and temporary accommodation sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in income recovery and debt management. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of TA Operations Manager. Highlight your achievements in performance improvement and stakeholder management, and don’t forget to showcase your leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the vital work we do in protecting public funds and supporting communities.
We think you need these skills to ace TA Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TA Operations Manager role. Highlight your experience in income recovery and debt management, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our team!
Showcase Your Achievements: When writing your application, focus on your achievements in previous roles. Use specific examples that demonstrate your ability to improve performance and manage complex services. This will help us see the impact you've made in your past positions.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Birmingham City Council
✨Know Your Numbers
As a TA Operations Manager, you'll need to demonstrate your understanding of financial performance and income recovery. Brush up on key metrics related to debt management and be ready to discuss how you've improved performance in previous roles.
✨Showcase Your Leadership Skills
This role requires strong people management experience. Prepare examples of how you've led teams, managed performance, and developed staff. Highlight any successful change initiatives you've implemented to improve service delivery.
✨Understand Stakeholder Engagement
You'll be working with various stakeholders, so it's crucial to show your ability to build relationships. Think of specific instances where you've collaborated with partners or influenced decision-making at a senior level.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would handle challenges related to income collection and customer engagement, using data-driven approaches to support your strategies.
