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- Tasks: Manage service charges for tenants and leaseholders, ensuring compliance and financial accuracy.
- Company: Join Birmingham City Council, a leader in community service and support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your career in finance.
- Qualifications: Experience in property finances and strong analytical skills required.
- Other info: Dynamic role with a focus on team development and process improvement.
The predicted salary is between 45091 - 51356 £ per year.
This is an exciting opportunity for an experienced Service Charge Manager to join Birmingham City Council to manage the Service Charge Team who will be responsible for all tenant and leasehold charges across the city. Birmingham City Council oversee the management of over 6500 leaseholders and 59,000 Council tenants.
We are looking for a Service Charge Manager with excellent knowledge in service charges for tenants and leaseholders. This role will be responsible for managing the service charge function for the Council ensuring maximum income to the HRA, overseeing and developing new ways of working, whilst working closely with various Housing teams and Finance. Relevant experience in property-related finances and service charge accounting is required. This role is both strategic and operational.
Key responsibilities:- Ensuring financial deadlines are met
- Ensuring compliance within relevant legislation and service delivery to customers
- Accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System
- Collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened
- Advising senior stakeholders
- Driving process improvements while supporting team development
- A thorough understanding of Regulatory and Legislation Requirements specifically for Service Charge accounting, the Landlord and Tenant Act 1985 and Section 20
- Manage a small team
- Provide expert advice to both service owners, budget holders, and customers
- Strong analytical skills with the ability to interpret complex financial data
- A sound understanding of tenancy agreements and lease interpretation
- Respond to any complaints and queries from residents relating to service charges
- Produce and review periodic financial reports for senior management
- Review and optimize legacy data to support transparency and accuracy
- Work with auditors/finance as part of the service charge reconciliation process
- Ensure policies and procedures remain compliant with legislation and best practice
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Service Charge Manager employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Attend local events or webinars related to service charge management. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Landlord and Tenant Act 1985 and service charge accounting. Be ready to discuss how you can drive process improvements and manage a team effectively. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on Birmingham City Council! They’re looking for someone with your skills, so tailor your application to highlight your experience with tenant and leasehold charges. Make it clear why you’re the perfect fit!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate for the job!
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your experience in service charge accounting and property-related finances, as well as any relevant skills that match the job description.
Craft a Compelling Supporting Statement: Your Supporting Statement is your chance to shine! Use it to explain how your personal qualities and experiences align with the role. Don’t forget to mention your motivation for applying – we love to see genuine enthusiasm!
Be Clear and Concise: Keep your application clear and to the point. Remember, you have a 1500-word limit for your Personal Statement, so make every word count. Use bullet points if it helps to break down complex information.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at Birmingham City Council
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on the key financial metrics and legislation, like the Landlord and Tenant Act 1985. Be ready to discuss how you've managed service charges in the past and any challenges you've overcome.
✨Showcase Your Leadership Skills
This role involves managing a small team, so it's crucial to highlight your leadership experience. Prepare examples of how you've developed team members or improved team performance. Think about specific situations where you’ve driven process improvements or supported team development.
✨Prepare for Stakeholder Engagement
You'll be advising senior stakeholders, so practice articulating complex financial data in a clear and concise manner. Consider how you can effectively communicate your insights and recommendations. Bring examples of how you've successfully collaborated with various teams in previous roles.
✨Craft a Compelling Personal Statement
Your personal statement is your chance to shine! Make sure it outlines how your skills and experiences align with the job criteria. Keep it focused and relevant, and don’t forget to express your motivation for applying. Remember, it should be no more than 1500 words, so be concise yet impactful!
