At a Glance
- Tasks: Transform services and enhance customer experience through innovative solutions.
- Company: Birmingham City Council, dedicated to excellent customer service.
- Benefits: Competitive salary, secondment opportunities, and skill development.
- Other info: Unique opportunity for career growth until March 2027.
- Why this job: Join a dynamic team making a real impact on community services.
- Qualifications: Collaborative mindset and commitment to positive outcomes.
The predicted salary is between 45091 - 53460 £ per year.
Fixed Term Contract – up to 31 March 2027
Secondment Opportunities Available for BCC employees
Grade D – £45,091 – £53,460
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Join The Customer Experience Programme
Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council. This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined‑up services, or human‑centred design, we’re committed to making every interaction with the council efficient, consistent, and customer‑focused.
Role Overview
This role is offered on a secondment basis until March 2027, providing a unique opportunity to contribute to high‑impact work while developing your skills and experience. Extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding. We’re looking for individuals who are collaborative, open‑minded, and committed to delivering positive outcomes. If you’re ready to help shape the future of customer experience in Birmingham, we’d love to hear from you.
Senior Business Analyst employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a unique opportunity for Senior Business Analysts to engage in transformative projects that enhance customer experience across the city. With a strong focus on collaboration and continuous improvement, employees benefit from a supportive work culture, professional development opportunities, and the chance to make a meaningful impact in their community. Join us in shaping the future of public service delivery in Birmingham, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Birmingham City Council on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Customer Experience Programme. Understand their goals and think about how your skills can help them achieve their mission. Show them you’re not just another candidate, but someone who genuinely cares about transforming services.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your experience and how it aligns with the role of a Senior Business Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the exciting changes at Birmingham City Council.
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Business Analyst role. Highlight any relevant projects or achievements that showcase your ability to transform services and improve customer experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to the Customer Experience Programme. Be genuine and let your personality come through.
Showcase Your Collaborative Spirit:Since we’re looking for team players, make sure to mention any experiences where you’ve worked collaboratively. Whether it’s through projects or team initiatives, demonstrate how you’ve contributed to positive outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Birmingham City Council
✨Know Your Customer Experience
Make sure you understand the core values of the Customer Experience Programme. Research how they aim to transform services and put customers at the heart of everything. Be ready to discuss how your experience aligns with their mission and how you can contribute to improving customer interactions.
✨Showcase Your Analytical Skills
As a Senior Business Analyst, you'll need to demonstrate your analytical prowess. Prepare examples of how you've used data to drive decisions or improve processes in previous roles. Be specific about the tools and methodologies you’ve employed, as this will show your technical competence.
✨Emphasise Collaboration
This role requires a collaborative mindset. Think of instances where you've worked effectively in teams to achieve positive outcomes. Be prepared to discuss how you handle differing opinions and how you foster a culture of continuous improvement within a team setting.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role and the Customer Experience Programme. This shows your genuine interest and helps you assess if the position is the right fit for you. Ask about future projects or challenges they foresee in enhancing customer service.
