At a Glance
- Tasks: Support and optimise Birmingham's enterprise scheduling and automation platform.
- Company: Dynamic local authority focused on innovation and community services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a committed team that values diversity and offers career development.
- Why this job: Make a real impact on critical services while working in a complex technical environment.
- Qualifications: Experience with enterprise scheduling tools and strong IT support skills required.
The predicted salary is between 45000 - 50000 £ per year.
We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking a Senior Application Support Engineer to join one of our Technical Application Support Teams.
The Role
We are seeking an experienced Senior Application Support Engineer with strong IT support expertise and in‑depth knowledge of Redwood RunMyJobs and integrations. You will be a senior member of a specialist team responsible for the implementation, ongoing support, optimisation and future development of Birmingham’s primary enterprise scheduling and automation platform. This is a business‑critical application, responsible for executing and orchestrating a high volume of automated processes and file transfers across the organisation that a number of business critical applications depend on. The role carries significant responsibility for ensuring service stability, performance, resilience, and continuous improvement of the scheduling environment.
We Are Looking For Candidates Who Can Demonstrate:
- Experience supporting enterprise scheduling, workload automation, or other business‑critical applications within a large, complex environment.
- Strong hands‑on experience with Redwood RunMyJobs or similar enterprise scheduling and automation tools, including job design, workflows, calendars, dependencies, and monitoring.
- Excellent IT and application support skills, with experience supporting production systems, managing interfaces and integrations, analysing logs and resolving issues in a live operational environment.
- Highly effective communication with the ability to engage, influence, and build strong relationships with technical teams, senior stakeholders, and external suppliers.
- Experience monitoring system performance, scheduling workloads, integrations and job executions to maintain high availability, data integrity and adherence to agreed service standards and SLAs.
- Experience managing and supporting integrations between systems including batch processing.
- Knowledge and expertise in programming languages such as Python, YAML or Redwood scripting as well as tools such as Ansible.
In return, you will join a large-scale, technically complex environment where your work directly supports critical services across the city. You will have the opportunity to influence how services are delivered, contribute to system and process improvements, and play a key role in maintaining and evolving our application estate. This is a role for someone who is comfortable operating at a senior level within application support, with the technical capability and experience to take ownership of systems and drive service quality.
Additional Information
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is a committed safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Senior Applications Support Engineer employer: Birmingham City Council
Birmingham City Council is an exceptional employer that prioritises innovation and community service, offering a dynamic work environment for the Senior Applications Support Engineer role. With a commitment to employee development and a culture of inclusivity, you will have the opportunity to influence critical services while working in a large-scale, technically complex setting. Our focus on continuous improvement and support for professional growth ensures that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Applications Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Birmingham City Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Birmingham City Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Birmingham City Council!
✨Direct Apply to Birmingham City Council
Let's not forget to apply directly through the Birmingham City Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Applications Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Birmingham City Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Birmingham City Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Birmingham City Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
