At a Glance
- Tasks: Support and evolve critical Housing applications, ensuring system stability and performance.
- Company: Birmingham City Council, committed to inclusivity and community service.
- Benefits: Competitive salary, training opportunities, and a great work-life balance.
- Other info: Join a supportive team with excellent career growth potential.
- Why this job: Make a real impact in local government while developing your technical skills.
- Qualifications: Experience with NEC Housing, SQL, and integrated application landscapes.
The predicted salary is between 45091 - 51356 € per year.
Grade D – £45,091 – £51,356 (working 36.5 hours per week)
About The Role
We are seeking an experienced Housing specialist with strong technical expertise in NEC Housing and associated systems. This is an opportunity to play a key role in supporting and evolving Birmingham City Council’s critical Housing and Property applications, working closely with both technical and functional teams to deliver reliable, high‑quality digital services.
Main Duties And Responsibilities
- Provide practitioner‑level application support for Housing and Property systems, including NEC Housing, Civica DM360 and associated platforms.
- Diagnose and resolve complex application and integration issues, ensuring system stability, performance, and resilience.
- Support and maintain integrations between systems, including batch processing, data flows, and interface management.
- Lead on troubleshooting high‑impact incidents and act as a point of escalation within the team.
- Contribute to application upgrades, configuration changes, and continuous service improvement activities.
- Work closely with business stakeholders, suppliers, and technical teams to understand requirements and deliver effective solutions.
- Support the development of internal capability by sharing knowledge and mentoring less experienced colleagues.
- Ensure applications meet security, data protection, and audit requirements.
Who Should Apply
- Proven experience supporting NEC Housing in a complex environment.
- Strong hands‑on SQL experience, including scripting, reporting, and data analysis.
- Experience supporting integrated application landscapes, including troubleshooting interfaces and data flows.
- Experience working with document management or workflow systems such as Civica DM360.
- Ability to resolve complex technical issues and identify root causes in a live support environment.
- Experience working with business stakeholders and translating requirements into practical solutions.
- Able to work independently, prioritise effectively, and operate in a high‑pressure environment.
Desirable
- Experience supporting Repairs, Temporary Accommodation, or Allocations.
- Experience working within local government or a similarly complex organisation.
We will support you with
- An environment that values curiosity, autonomy and working in the open.
- An engaged and supportive leadership with a clear vision.
- Training and development opportunities to help you progress and be the best you can be.
- An inclusive workplace committed to reflecting the public we serve.
- A benefit package designed to promote a great work life balance.
- Exposure to all digital and technology teams and services areas across the council.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Senior Application Support Engineer employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment that values curiosity and autonomy. As a Senior Application Support Engineer, you will have access to extensive training and development opportunities, enabling you to grow your skills while contributing to vital housing and property applications. With a commitment to work-life balance and a leadership team that prioritises employee engagement, this role provides a meaningful opportunity to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and tech sectors. Attend meetups or webinars related to NEC Housing and application support. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with SQL, troubleshooting, and application support. This is your chance to demonstrate how you can tackle complex issues and deliver effective solutions.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to NEC Housing and Civica DM360. Practice explaining your thought process when diagnosing issues, as this will show your problem-solving skills and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with NEC Housing and similar systems. We want to see how your skills match the specific requirements of the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Problem-Solving Skills:Since this role involves diagnosing complex application issues, it’s a good idea to include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think critically and resolve problems effectively!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. This will help us quickly see why you’re a great fit!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of NEC Housing and Civica DM360. Be ready to discuss your hands-on experience with SQL, troubleshooting interfaces, and how you've resolved complex application issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of high-impact incidents you've managed. Talk about how you diagnosed issues, led troubleshooting efforts, and what steps you took to ensure system stability and performance.
✨Understand the Bigger Picture
Familiarise yourself with Birmingham City Council's goals and how the Housing and Property applications fit into their digital services. This will help you articulate how your role can contribute to their mission during the interview.
✨Engage with Stakeholders
Be ready to discuss how you've worked with business stakeholders in the past. Highlight your ability to translate technical requirements into practical solutions and how you’ve mentored less experienced colleagues.
