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- Tasks: Support tenants with rent management and provide essential advice on benefits and debt.
- Company: Birmingham City Council, dedicated to community welfare and support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Hybrid working model with travel across the city; driving licence needed.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in customer service required.
The predicted salary is between 35412 - 41771 £ per year.
A Rent Locality Management Officer will respond to and deliver a comprehensive contact service to meet service demand from customers via telephone, visits, online/digital; with specific focus on visiting activity in line with policies, procedures, legal protocols, statutory governance, performance management frameworks, published service standards to maximise income while maintaining the highest principles of integrity in service delivery.
Responsibilities
- Deliver a visiting income management, recovery and relations service to meet demand, quality and performance standards, informed by the income recovery escalation policy, customer requests, vulnerability issues and other proactive or reactive campaign work; ensure all income management escalation or campaign actions are executed in line with policy and procedural timescales.
- Assume responsibility for all cases within the functional and geographic area; regularly review via Northgate rent accounts; facilitate contact via telephone, visit and letter to assist tenants in resolving rent arrears where arrears exceed the level advised by Senior Rent Service Management; carry out preventative work to prevent need for legal possession proceedings.
- Advise and assist tenants with Benefit claims, Universal Credit claims, DHP requests, Debt Advice Team referrals and signpost to relevant support teams.
- Execute evictions when required; ensure all pre‑eviction and post‑eviction tasks are completed.
- Demonstrate management of self and workload, plan and organise resources to meet service demand within quality and performance frameworks; work well in a team; prioritise tasks and meet deadlines.
- Possess extensive knowledge of Housing Legislation in the context of income recovery and experience dealing with internal and external customers.
- Hold a driving licence and have access to a vehicle; travel across the city is required.
- Work in a hybrid arrangement with on‑site meetings and visits subject to service needs.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK is required before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Rent Locality Management Officer employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Locality Management Officer
✨Tip Number 1
Get to know the company! Research Birmingham City Council and understand their values, especially around safeguarding and service delivery. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your responses to common interview questions related to income management and customer service. We can help you with mock interviews to boost your confidence and ensure you’re ready to impress!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team dynamics. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Rent Locality Management Officer role.
We think you need these skills to ace Rent Locality Management Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Rent Locality Management Officer. We want to see how you can meet the specific demands of the job, so don’t hold back on showcasing your relevant experience!
Showcase Your Knowledge: Since this role requires extensive knowledge of Housing Legislation, be sure to mention any relevant qualifications or experiences you have in this area. We’re looking for candidates who understand the ins and outs of income recovery and can demonstrate their expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Birmingham City Council
✨Know Your Legislation
Make sure you brush up on your knowledge of housing legislation, especially in relation to income recovery. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the complexities involved.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your experience in resolving issues, particularly around rent arrears or benefits claims, as this will be crucial for the Rent Locality Management Officer role.
✨Showcase Your Organisational Skills
Since the role involves managing a caseload and prioritising tasks, come prepared with examples of how you've effectively organised your workload in previous positions. Discuss any tools or methods you use to stay on top of your responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.