Relationship Officer

SEND Relationship Officer

Permanent

Grade 4 – £33,366 – £40,476. Consultation grade – subject to formal evaluation under the Pay Equity Review

Full time, 36.5 hours per week (hybrid working)

Do you want to work within a team that is passionate about making a difference for children and young people with special educational needs and disabilities (SEND) and their families?

Birmingham’s SEND and Inclusion services (part of the Children and Families Directorate) are growing as part of the council’s long-term commitment to children and young people to improve their lives and support their families, and we are looking for outstanding people to join us and deliver meaningful impact in this priority area.?

As a Relationship Officer, you will work within the SEND Relationship Team providing superior administrative support to the activities of the Relationship Manager, enabling them to provide comprehensive and high-quality support to the directorate/service leaders and enable better outcomes for children and young people with additional needs.

Your key responsibilities will include:

• Co-produce effective systems with colleagues from different disciplines to deliver operational impact
• Organise and maintain information and data to support projects and teams
• Support our co-production and parental engagement activities including attending meetings and events
• Provide internal process support and guidance to other teams and colleagues within the service to maintain standards and deliver efficiently
• Support our communication and promotional activities
• Build and maintain effective partnerships with internal and external stakeholders.
• Work as a team, providing cover, training and support as needed.
• Assist operational team leaders and colleagues in financial reporting, recruitment, HR, and other subject matters.
• Deliver effective systems for accurate recording, monitoring, and evaluation against performance indicators.
• Support the Relationship Manager in delivering reports that forecast directorate requirements.
• Ensure all documents and communications are accurate, consistent, and well-presented.
• Maintain strong relationships with the directorate team(s) to support their day-to-day work.
• Identify risks and report them to the Relationship Manager, proactively managing mitigations.

To succeed in this role, you will have experience of working in a service that delivers support to children and young people with additional needs and have exceptional administrative and organisational skills, which has successfully delivered systems and solutions that deliver operational impact. You will be able to influence and support colleagues to improve systems and processes and co-produce effectively with stakeholders. You will also be able to relate to colleagues and support them based on individual needs, using diplomacy and confidentiality.

You will be financially literate, have advanced IT skills, including Excel, databases, and presentation software, a strong attention to detail and an ability to respond proactively to priorities. You will have a high level of self-motivation and a capacity for self-reflection and professional development, understanding data quality, data protection, and information sharing principles as well as an understanding of the local authority and political environment.

To be part of this dynamic team and contribute to the improvements we are delivering for Birmingham children, young people, and families, please get in touch.

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK HOme Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.