At a Glance
- Tasks: Support members with financial and IT queries while managing office systems.
- Company: Birmingham City Council, a Disability Confident Leader employer.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Flexible working hours and commitment to inclusivity.
- Why this job: Join a dynamic team making a real difference in the community.
- Qualifications: Experience in finance, IT, and strong communication skills required.
The predicted salary is between 35412 - 44075 € per year.
An exciting opportunity has arisen for an adaptable, self‑motivated Member Support Officer to assist the Head of Member Support in providing a comprehensive and confidential service for Governance.
You will have significant experience of working within a financial and information technology environment; working under pressure; meeting tight deadlines; interpreting, collating and producing financial information, in a variety of formats.
As well as administrative experience, including establishing, developing and operating office systems. Experience of motivating, supervising and prioritising the work of others. Producing data using Microsoft Excel and/or other IT packages.
Guide colleagues on Information Technology, e.g. email, conversant with Office 365, Microsoft Excel and/or equivalent, databases, and understanding of its application to the smooth running of the office.
Strong communication skills with experience of collaborating across diverse groups (e.g. elected members, senior manager/s, members of the public and other internal and external stakeholders).
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Members Support Officer employer: Birmingham City Council
Birmingham City Council is an exceptional employer that prioritises the development and well-being of its staff, offering a supportive work culture that values diversity and inclusion. As a Disability Confident Leader, the council is dedicated to providing equitable opportunities for all employees, alongside comprehensive training and growth prospects within the public sector. Working in Birmingham not only allows you to contribute to the community but also provides access to a vibrant city with rich cultural experiences and a strong sense of purpose in serving the public.
StudySmarter Expert Advice🤫
We think this is how you could land Members Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Members Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial and IT environments. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Excel and Office 365, as these are key tools for the role. Consider creating a mini portfolio of projects or tasks you've completed using these applications to demonstrate your proficiency.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Members Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in financial and IT environments. We want to see how your skills align with the role of a Member Support Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since this role involves collaborating with various stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with diverse groups.
Highlight Your Administrative Experience:We’re looking for someone who can establish and operate office systems smoothly. Be sure to mention any previous administrative roles and how you’ve successfully managed tasks under pressure while meeting tight deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process easier for everyone involved.
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Make sure you brush up on your financial and IT knowledge. Familiarise yourself with the tools mentioned in the job description, like Microsoft Excel and Office 365. Being able to discuss how you've used these tools in past roles will show you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves collaborating with various stakeholders, prepare examples of how you've effectively communicated with different groups. Think about times when you had to explain complex information clearly or resolve conflicts—these stories will highlight your strong communication skills.
✨Demonstrate Your Leadership Abilities
The job mentions motivating and supervising others, so be ready to share experiences where you've led a team or project. Talk about how you prioritised tasks and supported your colleagues, as this will showcase your ability to manage and inspire others.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
