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- Tasks: Transform customer services and enhance user experiences through innovative design.
- Company: Birmingham City Council, committed to excellent customer service and community representation.
- Benefits: Fixed-term contract until 2026, flexible working options, and professional development opportunities.
- Why this job: Join a dynamic team driving change and make a real impact in your community.
- Qualifications: Collaborative mindset and a passion for user-centred design.
- Other info: Diverse and inclusive workplace with a commitment to accessibility.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term contract for external applications, secondment for internal applications - Until 31/03/2026. Consultation grade - subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
Join the Customer Experience Programme – Secondment Opportunities Available. Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council.
This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We are redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined-up services, or human-centred design, we are committed to making every interaction with the council efficient, consistent, and customer-focused.
This role is being offered on secondment basis until March 2026, providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.
We are looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you are ready to help shape the future of customer experience in Birmingham, we would love to hear from you.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team at resourcing@birmingham.gov.uk.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
User Experience/Content Designer in London employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience/Content Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer experience goals and think about how your skills can contribute to that. Tailor your responses to show you're the perfect fit for their team.
✨Tip Number 3
Showcase your portfolio! If you're applying for a User Experience/Content Designer role, make sure to highlight your best work. Create a visually appealing portfolio that demonstrates your design process and the impact of your projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to improve customer experience in Birmingham.
We think you need these skills to ace User Experience/Content Designer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the User Experience/Content Designer role. Highlight relevant experience and skills that align with the job description, especially those related to customer experience and human-centred design.
Show Your Passion: In your application, let us know why you're passionate about transforming services and putting customers at the heart of everything we do. Share specific examples of how you've contributed to improving customer experiences in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, make sure to attach your CV as it’s required for shortlisting.
How to prepare for a job interview at Birmingham City Council
✨Know Your Stuff
Before the interview, dive deep into the role of a User Experience/Content Designer. Familiarise yourself with human-centred design principles and how they apply to customer service. Be ready to discuss specific examples of how you've transformed services or improved customer experiences in your past roles.
✨Show Your Passion
This role is all about putting customers at the heart of everything. During the interview, express your enthusiasm for enhancing customer experiences. Share stories that highlight your commitment to delivering positive outcomes and how you’ve contributed to similar projects in the past.
✨Collaborate and Communicate
Since the job requires collaboration, be prepared to discuss how you work within a team. Think of examples where you’ve successfully collaborated with others to drive change. Highlight your open-mindedness and adaptability, as these traits are crucial for this dynamic role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the Customer Experience Programme’s goals or how success is measured in this role. This shows your genuine interest and helps you understand if the position aligns with your career aspirations.
