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- Tasks: Support emergency planning and operations in a dynamic public safety environment.
- Company: Birmingham City Council, a Disability Confident Leader employer.
- Benefits: Generous pension contributions, 30 days holiday, and health support.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real difference in public safety while gaining valuable experience.
- Qualifications: Strong communication skills and ability to adapt to changing needs.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term Contract to cover Maternity Leave for 12 months. Consultation grade - subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
About the Role
The Resilience & Operations team plays a crucial role in delivering the Council’s Emergency Planning function alongside managing the Birmingham Operations Centre. The Technical Officer position offers an opportunity to provide vital business administrative and project support, ensuring effective service delivery in a dynamic and essential public safety environment.
Key Responsibilities
- Supporting customers and stakeholders by liaising to understand and adapt to evolving security needs, under the guidance of the Operations Supervisor.
- Assisting in maintaining operational readiness for both Emergency Planning and the security control centre.
- Contributing to response efforts during incidents and emergencies, which may occasionally require out-of-hours work.
- Collaborating with multi‑agency partners and various providers to uphold the Council’s security and resilience objectives.
- Building and sharing a knowledge base to support ongoing workstreams, colleagues, and service stakeholders.
- Managing ICT equipment monitoring systems to ensure resources such as laptops, radios, and body‑worn cameras are deployment‑ready.
- Overseeing financial processes and records within Council finance systems to support departmental budgeting and accountability.
- Maintaining accurate customer databases to ensure timely invoicing and financial reconciliation.
- Supporting Quality Assurance documentation and assisting in maintaining service accreditations alongside the Operations Supervisor.
- Preparing reports, briefing materials, and statistical data to support service KPIs and accreditation requirements.
- Handling all enquiries professionally, engaging with internal and external customers and providers regarding service delivery.
- Providing administrative support for service meetings, including preparation, invitation management, minute‑taking, and action tracking.
- Ensuring all records comply with Data Protection, Health & Safety, Training, and Risk Assessment regulations.
- Participating in relevant training and scenario exercises to maintain skills and service preparedness.
What we offer in return…
- Membership of West Midlands Pension Fund – with generous employer contributions.
- Enhanced Holiday Entitlement – 30 days, increasing with length of service.
- My Rewards Scheme – access to 800+ brands providing discounts and savings.
- Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact: Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
About Us
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
Technical Officer Operations in London employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer Operations in London
✨Tip Number 1
Get to know the company! Research Birmingham City Council and their operations. Understanding their values and current projects can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to emergency planning and public safety. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 3
Prepare for situational questions! Since the role involves responding to emergencies, think of examples from your past where you've handled pressure or worked in a team. This will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Birmingham City Council. Don’t forget to attach your CV!
We think you need these skills to ace Technical Officer Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Officer role. Highlight relevant experience and skills that match the job description, especially in emergency planning and operational support.
Showcase Your Communication Skills: Since you'll be liaising with customers and stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show you can engage effectively.
Highlight Team Collaboration: This role involves working with multi-agency partners, so emphasise any experience you have in team settings. Mention specific projects where you collaborated successfully to achieve common goals.
Follow Application Instructions: Don’t forget to upload your up-to-date CV as required! Following instructions shows attention to detail, which is key for this position. Apply through our website to ensure your application is received properly.
How to prepare for a job interview at Birmingham City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Technical Officer Operations role. Familiarise yourself with the key responsibilities, especially around emergency planning and operational readiness. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and stakeholders, be prepared to demonstrate your communication abilities. Think of examples where you've successfully collaborated with others or handled enquiries professionally. This will show that you're ready for the dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to emergencies or incidents. Prepare by thinking through past experiences where you had to act quickly or manage a crisis. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the position.
✨Bring Evidence of Your Achievements
Have specific examples ready that showcase your administrative and project support skills. Whether it's managing databases, overseeing financial processes, or preparing reports, being able to discuss your past successes will give you an edge in the interview.