Sheltered Housing Officer in London

We are looking to recruit an enthusiastic and customer focused Housing Officer into our Sheltered Housing Services for Older People Team to deliver a quality customer focused service. This is an exciting opportunity to join an evolving dedicated team where we want our tenants to succeed.

You will be providing patch-based housing management, and tenancy and estates management support to the Services for Older People Team to enable our tenants to succeed and sustain their tenancy. You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy and community.

You will manage a team of staff to support the delivery of the above together with health and safety and compliance checks to your patch sheltered schemes. You will need to work both solo and as a team to collaborate with multiple agencies involved in the sheltered housing service, and have a visible, approachable presence on your patch.

A good knowledge or experience of staff management, all aspects of housing management, older adults issues along with building Health and Safety would be desirable; however, training will be provided. This role is full time working 36.5 hours Monday to Friday, working on a hybrid basis, and you will be required to undertake an enhanced DBS check as part of the role.

About you

Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it. Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner. You will need both good written and verbal English together with IT system usage.

Instructions

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact Resourcing@birmingham.gov.uk quoting reference 3345. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.