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For Companies At a Glance
- Tasks: Join the LoB Express Team to deliver top-notch library services and assist customers.
- Company: Be part of Birmingham City Council, a supportive and inclusive employer.
- Benefits: Flexible working hours, training provided, and a competitive salary.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Great opportunity for personal growth and development in a dynamic environment.
The predicted salary is between 24796 - 26824 £ per year.
Overview
Library Services Assistant x2 (Full-time and Part-time)
Permanent
Grade A – £24,796 – £26,824
We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 18.25 and 36.5 hours per week
About The Role
As a Library Services Assistant, you’ll be at the heart of our operations, ensuring that every customer feels welcome and supported. From answering enquiries and assisting with ICT to helping coordinate events and exhibitions, you’ll play a key role in making the library a vibrant and accessible space for all.
Responsibilities
- Providing friendly, professional support to customers in person, by phone, and online
- Assisting with ICT queries and promoting library services and events
- Managing stock flow and handling payments for services
- Supporting crowd and queue management, including emergency procedures
- Maintaining a safe, inclusive environment in line with Equal Opportunities and Health & Safety policies
What We’re Looking For (Qualifications)
- Has experience delivering front-line customer service in a public setting
- Can confidently manage behaviour and ensure a positive environment
- Is comfortable working with ICT systems and assisting customers with technology
- Demonstrates flexibility, teamwork, and a commitment to quality service
Why Join Us?
- Be part of one of the UK’s most iconic libraries.
- Work in a collaborative, supportive team environment.
- Opportunities for personal and professional development.
- Make a real difference in your community by promoting learning and engagement.
Additional Requirements
- DBS clearance will be required for this role.
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words.
Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing Team
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
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Library Services Assistant employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Services Assistant
✨Tip Number 1
Get to know the Library of Birmingham! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with face-to-face enquiries, role-play scenarios with friends or family. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be flexible with your availability! The job requires a mix of morning and evening shifts, so let them know you're open to different hours. This shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Library Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Library Services Assistant role. Highlight relevant experience, especially in customer service and library environments, to show us you’re the perfect fit!
Craft a Compelling Personal Statement: Your Personal Statement is your chance to shine! Keep it under 1500 words and clearly outline how your skills and experiences meet the essential criteria. Don’t forget to share why you’re excited about this opportunity with us!
Showcase Your Customer Service Skills: Since this role is all about delivering a first-class customer service, make sure to emphasise any previous experience you have in dealing with customers face-to-face. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Birmingham City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Library Services Assistant role. Familiarise yourself with the key responsibilities like customer enquiries, cash handling, and using self-service facilities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a first-class customer-focused service, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your ability to handle face-to-face interactions effectively.
✨Prepare Your Personal Statement
Your personal statement is crucial, so take the time to craft it carefully. Highlight how your skills and experiences align with the essential criteria mentioned in the job description. Keep it concise and focused, ensuring it reflects your motivation for applying and your understanding of the library environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to leave a positive impression.