At a Glance
- Tasks: Support individuals experiencing homelessness with practical assistance and emotional support.
- Company: Birmingham City Council, a leader in community welfare and support.
- Benefits: Competitive salary, full training, and a commitment to personal development.
- Other info: Join a diverse team dedicated to positive outcomes for the community.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate, strong communication skills, and basic IT proficiency required.
The predicted salary is between 28598 - 33699 £ per year.
In this role, you will provide practical, day‑to‑day support to households experiencing homelessness, often in emergency or crisis situations. Weekly hours will be on a rota‑based shift pattern, including evenings, weekends and bank holidays. Shifts will be from between 8 am – 9.30 pm Monday‑Friday and 8 am – 8.30 pm on weekends. Working within one of our supported accommodation centres across the city, you will be part of a team delivering a temporary accommodation service, ensuring residents feel safe, supported and able to move forward.
Responsibilities
- Supporting residents on arrival and throughout their stay in temporary accommodation
- Assisting with housing benefit claims and basic financial arrangements
- Helping residents plan their move into longer‑term accommodation
- Carrying out room inspections and safety checks
- Responding flexibly to the needs of individuals and families
- Writing brief case notes and maintaining accurate records
- Working collaboratively with colleagues and partner agencies to support positive outcomes
About you
We’re looking for people with the right values and personal qualities — full training and ongoing support will be provided.
What you will bring
- Be compassionate, empathetic and genuinely motivated to help others
- Have strong communication and customer service skills
- Be confident working with a diverse range of people, including those with complex needs
- Be able to build trust and positive relationships with residents
- Have basic IT skills to record case notes and work with simple data
- Be organised, adaptable and able to respond to changing situations
Equal Opportunities & Benefits
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We welcome applicants from all backgrounds. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. A Disclosure and Barring Service (DBS) check will be undertaken. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Homeless Centre Support Officer employer: Birmingham City Council
Birmingham City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee development, you will receive comprehensive training and ongoing support while working in a role that makes a meaningful impact on the lives of vulnerable individuals. The council's focus on equal opportunities and community welfare ensures that you will be part of a compassionate team, making a real difference in Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Centre Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that support homelessness. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Be ready for an informal chat! Many employers appreciate a friendly conversation over a formal interview. Practise discussing your experiences and how they relate to supporting individuals in crisis situations.
✨Tip Number 3
Show your passion! When you get the chance to meet potential employers, let your genuine motivation to help others shine through. Share stories of how you've made a difference in someone's life.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to support those experiencing homelessness.
We think you need these skills to ace Homeless Centre Support Officer
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've helped others, especially in tough situations. This role is all about empathy, so make sure we feel that in your words.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to understand your skills and experiences without wading through fluff. Use bullet points if it helps highlight your key achievements!
Highlight Teamwork:This job involves working closely with others, so don’t forget to mention your teamwork skills. Share examples of how you’ve collaborated with colleagues or partner agencies to achieve positive outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Birmingham City Council
✨Show Your Compassion
In this role, empathy is key. Be prepared to share examples of how you've supported others in difficult situations. Highlight your ability to connect with people and show genuine care for their well-being.
✨Demonstrate Strong Communication Skills
Communication is crucial when working with diverse individuals. Practice articulating your thoughts clearly and listen actively during the interview. You might even want to prepare a few scenarios where your communication skills made a difference.
✨Be Ready to Discuss Flexibility
This job requires adaptability to changing situations. Think of times when you had to adjust your approach on the fly. Share these experiences to show that you're ready to handle whatever comes your way.
✨Highlight Teamwork Experience
Collaboration is essential in this role. Prepare to talk about your experience working in teams, especially in challenging environments. Emphasise how you contributed to positive outcomes and built trust with colleagues and clients alike.
