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- Tasks: Lead the strategic delivery of debt and income services while driving performance and modernising processes.
- Company: Birmingham City Council, committed to diversity and community representation.
- Benefits: Competitive salary, commitment to employee development, and a supportive work environment.
- Other info: Join a diverse team and contribute to meaningful change in Birmingham.
- Why this job: Make a real impact in transforming services and improving community outcomes.
- Qualifications: Senior leadership experience in collections and a strong track record in service transformation.
The predicted salary is between 66627 - 85845 £ per year.
Permanent position, Grade 7 - £66,627 - £85,845
Working 36.5 hours per week. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. You will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio.
You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You'll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham.
You Will Bring:
- Senior leadership experience in collections, debt recovery or income services
- A strong track record of improving performance and delivering service transformation
- Experience managing complex budgets and leading large teams
- Confidence working through organisational change
- A customer‑focused, data‑led and commercially minded approach
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. For this level of role, ethnic minorities are underrepresented, so we will use positive action to support a diverse shortlist. This may mean that recruitment times are a little longer, but we think this is worth it.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. We will conduct a Disclosure and Barring Service (DBS) check.
Head of Sundry and Adult Social Care Collection employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sundry and Adult Social Care Collection
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially around performance improvement and service transformation. We want to see that you can lead through change!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved processes in previous roles. Highlight your customer-focused approach and how it led to better outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Sundry and Adult Social Care Collection
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in collections and debt recovery. We want to see how your skills align with the role of Head of Sundry and Adult Social Care Collection, so don’t hold back!
Showcase Leadership Experience: Since this is a senior role, it’s crucial to emphasise your leadership experience. Share specific examples of how you've led teams through change and improved performance in previous roles. We love a good success story!
Be Data-Driven: We’re looking for someone who has a strong, data-led approach. Include any relevant metrics or achievements that demonstrate your ability to drive performance and maximise income. Numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Birmingham City Council
✨Know Your Numbers
As the Head of Sundry and Adult Social Care Collections, you'll be dealing with complex budgets and performance metrics. Brush up on your financial acumen and be ready to discuss how you've improved collection rates or managed budgets in previous roles. Specific examples will show you mean business!
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can demonstrate your ability to lead and motivate large teams. Prepare anecdotes that highlight your experience in managing change and driving performance. Be ready to explain how you’ve successfully navigated organisational shifts in the past.
✨Customer Focus is Key
With a focus on exemplary customer journeys, be prepared to discuss how you've put customers at the heart of your strategies. Think of specific instances where your customer-focused approach led to improved service delivery or satisfaction. This will resonate well with the interviewers.
✨Embrace Data-Driven Decisions
In this role, a data-led approach is crucial. Be ready to talk about how you've used data to inform decisions and improve processes in your previous positions. Highlight any digital solutions you've implemented that modernised collection practices, as this aligns perfectly with the job description.