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- Tasks: Monitor CCTV and door entry systems to ensure safety in Birmingham's neighbourhoods.
- Company: Join Birmingham City Council, dedicated to making life better for over a million residents.
- Benefits: Generous annual leave, pension scheme, well-being support, and discounts at city centre establishments.
- Why this job: Be part of a team that makes a real difference in community safety and well-being.
- Qualifications: No specific qualifications required; just a commitment to helping others and teamwork.
- Other info: Flexible working options available; we support your growth and development.
The predicted salary is between 28800 - 42000 £ per year.
Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours – You will be required to work a 12 hour rotating shift pattern, working days/nights throughout the week including weekends and Bank Holidays, 365 days a year.
We are currently recruiting to 2 x Control Room Operatives on a full time permanent basis joining our Control Officers security team.
Permanent
Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours – You will be required to work a 12 hour rotating shift pattern, working days/nights throughout the week including weekends and Bank Holidays, 365 days a year.
We are currently recruiting to 2 x Control Room Operatives on a full time permanent basis joining our Control Officers security team.
As the successful individual, you will provide a professional and effective public CCTV/Door entry monitoring service working closely with the Mobile Patrol Officers and Security Service Supervisors, helping to provide safe, clean and secure neighbourhoods across the city of Birmingham.
You will be required to operate CCTV and door entry systems of communal areas/multi-storey blocks and other properties within the neighbourhoods of the city of Birmingham.
As a Control Room Operator you will be required to respond to enquiries from our customers and direct a response team to investigate. You will also handle any issues that are escalated from the Mobile Patrol Officers.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting reference 3142
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description And Person Specification
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
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Control Room Operative employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birmingham City Council on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to CCTV operations and customer service. We can even do mock interviews together to boost your confidence!
✨Tip Number 3
Show off your skills! If you have experience with CCTV systems or security protocols, be ready to share specific examples during the interview. We want to hear how you’ve handled similar situations before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process smooth and straightforward for you.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Control Room Operative role. Highlight any relevant experience with CCTV or security systems, as well as your ability to handle customer enquiries effectively.
Showcase Your Skills: In your application, emphasise skills that align with the job description, like communication, problem-solving, and teamwork. We want to see how you can contribute to making Birmingham a safer place!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can easily upload your CV in the attachments section.
How to prepare for a job interview at Birmingham City Council
✨Know Your Tech
Familiarise yourself with CCTV and door entry systems before the interview. Being able to discuss how these systems work and their importance in maintaining safety will show your technical competence and enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've handled customer enquiries or escalated issues in the past. Highlighting your ability to communicate effectively and resolve problems will demonstrate that you can provide the professional service expected in this role.
✨Understand the Council's Vision
Research Birmingham City Council’s key priorities, such as creating a safe and inclusive environment. Showing that you align with their mission will make you a more attractive candidate and demonstrate your commitment to the community.
✨Shift Flexibility
Be ready to discuss your availability for the 12-hour rotating shifts. Emphasising your flexibility and willingness to work weekends and bank holidays will reassure them that you’re committed to the demands of the role.