At a Glance
- Tasks: Lead the Adult Social Care income and debt collection team to maximise recoveries.
- Company: Birmingham City Council, committed to diversity and community representation.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team and contribute to meaningful public service initiatives.
- Why this job: Make a real difference in the lives of vulnerable residents while shaping a vital service.
- Qualifications: Senior leadership experience in income collection or debt recovery required.
The predicted salary is between 54495 - 64811 £ per year.
Permanent Grade 6 - £54,495 - £64,811
Working 36.5 hours per week
We are looking for a results‑driven Operations Manager to lead our Adult Social Care income and debt collection team, maximizing recoveries to help protect essential frontline services for the city’s most vulnerable residents. This senior operational role offers real accountability and the opportunity to shape the team going forward. You’ll take ownership of performance and service quality across Adult Social Care collections. Leading your team you’ll use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre. You'll manage external partners, including legal and collection providers and contribute to policies, Cabinet reports and corporate priorities.
What you’ll bring:
- Senior leadership experience in a complex ASC or recovery environment
- Strong background in income collection or debt recovery
- Proven success improving performance and leading change
- Confidence with data and senior stakeholders
- Resilience and credibility in a political or public‑sector setting
This is a fantastic opportunity for an experienced Adult Social Care Collections Manager or someone looking to make the next career step. You'll also be an integral part of the Services' senior leadership team and contribute to the overall running of the service. We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. A Disclosure and Barring Service check will be undertaken. Proof of Right to work in the UK is required for all applicants before any employment offer can be confirmed.
Collections Operations Manager, Adult Social Care employer: Birmingham City Council
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises the development of its employees. As a Disability Confident Leader, we are dedicated to fostering a diverse workforce that reflects the communities we serve, providing ample opportunities for professional growth and meaningful contributions to essential services. Join us in making a real difference in the lives of vulnerable residents while enjoying a competitive salary and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Operations Manager, Adult Social Care
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Birmingham City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Birmingham City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Collections Operations Manager, Adult Social Care
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Birmingham City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Birmingham City Council
✨Get to Know Public Sector Values
Before your interview with Birmingham City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Birmingham City Council.
