At a Glance
- Tasks: Provide 24/7 support for vulnerable citizens using technology-enabled care services.
- Company: Join Birmingham City Council, a leader in inclusive employment and community support.
- Benefits: Enjoy generous leave, a great pension, wellbeing support, and city centre discounts.
- Other info: Flexible working options available; we value diversity and support your career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with technology-enabled care or working with vulnerable people is a plus, but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Careline Operator
Permanent
Grade B - £28,598 - £33,699
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week on a rotating 24/7 shift, covering 365 days per year.
Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions.
About the Role
We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Operator, working as part of a team delivering a vital 24/7 support function.
This role is office based, you will work across a rolling shift pattern (12 hours 40 minutes), including nights, weekends, and bank holidays.
You will assist in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk.
Key Responsibilities
- Provide frontline intervention and prevention in the delivery of a 24/7 Assistive Technology Enabled Care service.
- Monitor and respond to mobile or technology‑enabled care equipment for vulnerable or elderly citizens in their own homes.
- Maintain accurate records of all calls received and client data using the computer system, including input, interrogation and retrieval of information.
- Maintain hard‑copy and manual records systems used for all functions of the operating centre.
- Work a rolling rota covering 24 hours per day, 365 days per year, averaging 36.5 hours per week.
Qualifications & Experience
Experience in a technology‑enabled care service or working with older and vulnerable people is beneficial but not essential.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing@birmingham.gov.uk, quoting reference 4186.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
Careline Operator in Birmingham employer: Birmingham City Council
Birmingham City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Careline Operators. With a commitment to employee development, generous benefits including a great pension scheme, wellbeing support, and flexible working options, the Council prioritises the welfare of its staff while providing vital services to the community. Join us in making a meaningful impact on the lives of vulnerable citizens in Birmingham, all while enjoying a rewarding career with opportunities for growth and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Operator in Birmingham
✨Tip Number 1
Get to know the company! Research Birmingham City Council and their Careline service. Understanding their values and priorities will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Careline Operator, you'll need to be clear and calm under pressure. Try role-playing scenarios with friends or family to get comfortable with responding to emergencies and handling sensitive situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team. Don’t forget to highlight any relevant experience, even if it’s not directly in technology-enabled care!
We think you need these skills to ace Careline Operator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Careline Operator role. We want to see how you can contribute to our mission of supporting vulnerable citizens!
Showcase Relevant Experience:Even if you don’t have direct experience in technology-enabled care, share any relevant roles or situations where you've worked with older or vulnerable people. We value diverse backgrounds and experiences!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Birmingham City Council
✨Know Your Tech
Familiarise yourself with the assistive technology and care equipment you'll be monitoring. Understanding how these tools work will not only impress your interviewers but also show that you're ready to jump in and help vulnerable citizens right away.
✨Show Empathy
Since this role involves working with elderly and vulnerable people, it's crucial to demonstrate your empathy and understanding during the interview. Share any relevant experiences where you've provided support or care, highlighting your ability to connect with others.
✨Be Ready for Shift Work
This position requires a rolling rota covering 24/7 shifts. Be prepared to discuss your flexibility and willingness to work varied hours. It’s a good idea to think of examples from past jobs where you successfully managed shift work or adapted to changing schedules.
✨Highlight Record-Keeping Skills
Accurate record-keeping is key in this role. Be ready to talk about your experience with data entry, managing records, or using computer systems. If you have specific examples of how you've maintained accurate records in previous roles, share those to showcase your attention to detail.
