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- Tasks: Manage shared mailboxes, process finance orders, and resolve business queries.
- Company: Join Birmingham City Council's dynamic Business Support Team.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Why this job: Be part of a busy team making a real difference in local services.
- Qualifications: Experience in business administration and strong problem-solving skills.
- Other info: Supportive environment with a focus on internal mobility and employee development.
The predicted salary is between 22400 - 29200 £ per year.
Grade B – £28,598 – £33,699
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 29.2 hours per week
Birmingham City Council
Are you highly organised, adaptable, and ready to make a real impact in one of Birmingham City Council’s busiest directorates? We are looking for a motivated Business Support Officer to join the Place, Prosperity and Sustainability (PPS) Business Support Team.
Permanent – Part time
Grade B – £28,598 – £33,699
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 29.2 hours per week
Place, Prosperity and Sustainability (PPS) Directorate, Birmingham City Council
Are you highly organised, adaptable, and ready to make a real impact in one of Birmingham City Council’s busiest directorates? We are looking for a motivated Business Support Officer to join the Place, Prosperity and Sustainability (PPS) Business Support Team.
About This Role
As a key member of our Business Support service, you will play an essential role in helping the directorate run smoothly and efficiently. This varied and rewarding role supports a wide range of activities, including:
- Financial administration
- Planning application administration
- General business support to teams across PPS Directorate
You will be the first point of contact for enquiries received from internal colleagues and external customers, ensuring all requests are handled accurately, professionally and on time as per internal timeframes. You will be the first point of contact for enquiries from internal colleagues and external customers, ensuring all requests are handled accurately, professionally and within agreed timeframes, whilst following financial, GDPR and internal policies and procedures.
Working closely with colleagues across the directorate, you will make full use of digital systems to carry out daily tasks, keep information up to date and maintain clear, effective communication across the team.
This is a part‑time hybrid role, working 29.2 hours per week, with a mix of working from home and office at the Council House, Birmingham.
We’re Looking For Someone Who
- Thrives in a busy, fast‑paced environment
- Can stay calm, organise and solution‑focused under pressure
- Communicates clearly and confidently (verbal and written)
- Has strong IT skills and a proactive approach to learning, including developing new digital skills to drive continuous improvement
- Works well with others and contributes to a supportive team culture
- Adapts to changing priorities with a flexible, can‑do approach
- Actively looks for opportunities to streamline processes and introduce smarter, more efficient ways of working
Please upload your up‑to‑date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Job Description and Person Specification – Business Support Officer (JD&PS).pdf
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Business Support Officer employer: Birmingham City Council
Contact Detail:
Birmingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birmingham City Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the services under Regulation & Enforcement. Knowing the ins and outs of Environmental Health, Trading Standards, and more will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Being able to share these stories will highlight your resilience and proactive nature during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fantastic Business Support Team.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Officer role. Highlight your relevant experience in business admin, especially any work with shared mailboxes or finance processing. We want to see how you can bring your skills to our team!
Showcase Your Initiative: In your application, don’t shy away from sharing examples of when you've taken the initiative to improve processes or solve problems. We love proactive candidates who can drive change and make a real impact in our busy environment.
Communicate Clearly: Effective communication is key for this role. When writing your application, ensure your language is clear and concise. We need to know you can communicate with a variety of stakeholders effortlessly, so let that shine through!
Apply Through Our Website: Remember to apply through our website and attach your up-to-date CV as required. It’s super important for shortlisting, and we want to make sure your application gets the attention it deserves!
How to prepare for a job interview at Birmingham City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Officer role. Familiarise yourself with the key responsibilities like managing shared mailboxes and processing finance tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the job involves troubleshooting and resolving business queries, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were, as this will highlight your proactive nature.
✨Communicate Effectively
As you'll be interacting with various stakeholders, practice clear and concise communication. Think about how you can convey complex information simply and effectively. During the interview, listen carefully to questions and respond thoughtfully to demonstrate your strong communication skills.
✨Emphasise Teamwork and Customer Focus
The role requires being part of a busy team and being customer-focused. Prepare to share examples of how you've worked collaboratively in a team setting and how you've prioritised customer needs in your previous roles. This will show that you’re a great fit for their dynamic environment.