Voids and Lettings Officer in Birmingham

Are you a proactive, organised and customer‑focused professional looking to take the next step in your housing career? We’re looking for a Voids and Lettings Officer to join our team, playing a key role in reducing re‑let times and helping residents move into homes quickly and smoothly. This is a hands‑on, front‑facing role where no two days are the same — from working directly with tenants to coordinating repairs and preparing properties for new occupants. You will also take on a leadership role, managing a small team and driving performance to improve tenant visits and turnaround times.

What you'll be doing:

• Working directly with tenants vacating their homes, providing clear advice and resolving queries
• Managing the end‑to‑end voids process, from tenancy termination through to new sign‑ups
• Carrying out property visits and inspections to ensure homes are ready to be re‑let
• Coordinating with repairs teams and contractors to minimise delays and meet targets
• Advertising properties, arranging and conducting viewings, and supporting tenancy sign‑ups
• Leading and supervising a small team, supporting development and day‑to‑day delivery
• Driving performance by increasing tenant visits and reducing void turnaround times
• Leading and supporting initiatives such as the Furniture Recycling Project
• Building strong working relationships with internal teams and external partners
• Supporting colleagues across the service and adapting to changing operational demands

What we are looking for:

• Experience in housing or a related environment, with a strong customer focus
• A proactive, hands‑on approach with the ability to take ownership and show initiative
• Strong organisational skills and the ability to manage competing priorities in a fast‑paced environment
• Confidence supervising or supporting others, with a willingness to lead and develop a team
• Excellent communication skills and the ability to work with tenants and contractors
• Flexible and adaptable, with a positive and solution‑focused mindset
• A full UK driving licence and access to a vehicle (essential for this role)

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact the Resourcing Team at Resourcing@birmingham.gov.uk. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.